Deli & Bakery Customer Service Specialist

Food Lion; Maryland; Hybrid; USD 22,000 - 33,000; Full time

Job summary

Food Lion is seeking a Deli Bakery team member in Maryland to deliver fast, friendly, and accurate customer service while maintaining department standards. You will handle order processing, product display, sanitation, and safety protocols in a cooperative store environment.

The role emphasizes using company tools (ACIS, CAO), adherence to policies, and completing required training. Candidates should be able to lift light to moderate weights and work in a dynamic retail setting.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Follows all technical manuals for processing of product, label placement, etc.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Ensures proper sanitation of department, equipment and proper food handling/preparation
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Organizational skills

Multi-tasking

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion is seeking a Deli Bakery team member in Maryland to deliver fast, friendly, and accurate customer service while maintaining department standards. You will handle order processing, product display, sanitation, and safety protocols in a cooperative store environment.

The role emphasizes using company tools (ACIS, CAO), adherence to policies, and completing required training. Candidates should be able to lift light to moderate weights and work in a dynamic retail setting.