Deli & Bakery Customer Care Specialist

Kroger; Kalispell (MT); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Kroger in Kalispell, MT is seeking a friendly Deli Clerk to deliver outstanding customer service, slice deli meats and cheeses to order, and keep the deli area clean and organized. You will respond to customer questions, maintain product knowledge, and assist with bakery and catering items as needed.

We require the ability to handle stressful situations, strong communication, and basic math skills, plus 18 years or older.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Must be at least 18 years of age.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customer's requests using proper deli equipment.
• Prepare deli/bakery/bistro items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products for which they inquire about.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli/bakery/bistro items to customers to ensure they get the products they want and need.
• Use all equipment in deli/bakery/bistro accordingly.
• Prepare food to company standards.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Job description

Kroger in Kalispell, MT is seeking a friendly Deli Clerk to deliver outstanding customer service, slice deli meats and cheeses to order, and keep the deli area clean and organized. You will respond to customer questions, maintain product knowledge, and assist with bakery and catering items as needed.

We require the ability to handle stressful situations, strong communication, and basic math skills, plus 18 years or older.