Deli & Bakery Customer Care Specialist

Food Lion; Danville (VA); On-site; USD 24,000 - 32,000; Full time

Job summary

Food Lion is seeking a Deli/Bakery department team member to provide quality customer service and maintain department standards. You will maximize sales through excellent service and minimize shrink via standard practices.

Responsibilities include fast, friendly service, proper food handling, adherence to safety guidelines, and using tools like ACIS and CAO. Must be able to stand long shifts and meet physical requirements.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Provide fast, friendly, and accurate customer service to create a positive shopping experience.
• Be courteous and helpful to other associates.
• Follow manuals for processing, labeling, etc.
• Ensure ordering, receiving, preparation, conditioning and display meet policies.
• Maintain proper sanitation and food handling within the department.
• Understand and use company tools such as ACIS and CAO.
• Adhere to company guidelines, policies and standard practice.
• Follow Food Safety and Workplace Safety guidelines and procedures.
• Report accidents and ensure compliance with regulations.
• Wear the Food Lion uniform with name badge; maintain neat appearance.
• Complete CBT, Training Packet and Training Aid courses.
• Perform all other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Communication

Customer service

Education

High school diploma

Tools

ACIS

CAO

Job description

Food Lion is seeking a Deli/Bakery department team member to provide quality customer service and maintain department standards. You will maximize sales through excellent service and minimize shrink via standard practices.

Responsibilities include fast, friendly service, proper food handling, adherence to safety guidelines, and using tools like ACIS and CAO. Must be able to stand long shifts and meet physical requirements.