Deli & Bakery Clerk — Create a Customer-First Experience

Kroger; Pekin (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Pekin, IL is seeking a friendly Grocery Clerk (Bakery/Deli) to create an outstanding customer experience through service and product knowledge. You will prepare items, help customers, and maintain clean, safe departments.

Ideal candidates have strong customer service skills, basic math, and the ability to follow food safety guidelines. Experience in retail or bakery/deli is helpful; willingness to obtain a food handler permit is required after employment.

Qualifications

• Customer service skills required.
• Effective communication skills required.
• Knowledge of basic math required.
• Ability to obtain a current food handler permit once employed.

Responsibilities

• Prepare bakery items per customer requests using proper equipment.
• Offer product samples to help customers discover items.
• Inform customers of bakery and deli specials.
• Provide customers with fresh products and correct portions.
• Recommend deli/bakery items to meet customer needs.
• Use bakery equipment (refrigerators, freezers, slicers, ovens) per guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare and mix ingredients using utensils.
• Package, label and inventory ingredients.
• Check product quality and review sell-by dates.
• Use kitchen equipment (stove, scale, fryer, steamer, robot coupe).
• Label, stock and inventory merchandise.
• Report discrepancies to the department manager.
• Understand store layout to locate products.
• Stay current with ads and promotions.
• Gain knowledge of products and respond to questions.
• Maintain inventory awareness and note discrepancies.
• Maintain proper temperatures in cases and coolers.
• Promote trust and respect among associates.
• Create an inviting environment for customers.
• Adhere to food safety regulations and guidelines.
• Reinforce safety programs and identify unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents.
• Work cooperatively in high-paced environments.
• Manage conflicts calmly.
• Maintain honesty and integrity with customer/business information.
• Follow directions and seek assistance when needed.
• Assist minors, individuals with special needs, and older adults.
• Perform essential functions with or without accommodation.

Skills

Customer Service skills

Effective communication

Basic math

Food handler permit

Job description

Kroger in Pekin, IL is seeking a friendly Grocery Clerk (Bakery/Deli) to create an outstanding customer experience through service and product knowledge. You will prepare items, help customers, and maintain clean, safe departments.

Ideal candidates have strong customer service skills, basic math, and the ability to follow food safety guidelines. Experience in retail or bakery/deli is helpful; willingness to obtain a food handler permit is required after employment.