Deli Associate - WBL

Kowalski's Markets; Cottage Park (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Kowalski’s Markets is hiring for a Deli team member to support deli operations, customer service, and daily prep activities. The role requires availability from 12:00pm to 9:00pm, including weekends, and is ideal for individuals 18 years or older who can work in a fast-paced environment.

Responsibilities include assisting with meat and cheese preparation, product handling, customer interactions, and maintaining clean, well-stocked displays.

Qualifications

• Excellent social skills and verbal interaction.
• Ability to communicate effectively with customers, coworkers and managers.
• Strong customer service orientation and willingness to assist customers.
• Be punctual, in full uniform, and follow store policies.

Responsibilities

• Promote products through suggestive selling and providing product information.
• Assist with food preparation, slicing meats and cheeses per Deli standards.
• Maintain cleanliness, sanitation, and proper storage of deli areas.
• Assist with catering orders and backroom organization as needed.
• Receive product properly and monitor quality and freshness.

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

Meat slicer

Pallet jack

Box cutter

Knives

Scale

Carts

Oven equipment

Job description

Primary Objective

Primary Objective: To fulfill my role as a governing member and active citizen.

Position functions and work direction

Position functions and work direction are provided by Deli Manager, Store Manager, Assistant Store Manager, Manager on Duty (MOD).

Looking for individuals with availability of 12:00pm - 9:00pm including weekends. Must be at least 18 years of age.

Active Citizenship

• Understand your role as an active citizen in helping build right relationships with customers, coworkers, managers and vendors by communicating effectively and maintaining a positive relationship.


• Take an active role in identifying opportunities and barriers by engaging with the proper stakeholder(s) to close gaps and create change.


• Create an abundant and just environment by attending and participating in governing meetings.


• Take on a civic identity to sustain the civic infrastructure by familiarizing yourself with Kowalski’s core curriculum (Kowalski’s Employee Handbook, ACT training, POD training, and technical training).


• Continue to educate yourself and others around Active Citizenship and Points of Difference.


• Exceed customers’ expectations by creating an exceptional shopping experience by greeting the customer, eye contact, always offering assistance, and thanking them.


• It is your responsibility to arrive on time and in full uniform for all scheduled shifts (refer to Attendance, Uniform, Hair Restraint, Jewelry, and Nail Policies).


• Follow proper radio and phone etiquette

Knowledge of Deli Standards, Procedures and Job Expectations

• Promote products through suggestive selling (samples, suggestions, product information).


• Understanding timeliness and prioritizing tasks in all aspects of the department.


• Deli Meat and Cheese Case, Hot Food Cases, Salad Case, Salad Bar, Self Service Cases and Displays:


• Assist with food preparation and slicing meats and cheese according to Kowalski’s Deli Standards.


• Ensure proper handling, sanitation, freshness, and quality of all products.


• Ensure all areas are fresh, full, rotated, clean, and appealing to the customer.


• Process orders with proper quality, quantity, labeling, and price.


• Properly record shrink.


• Catering and specialty orders:


• Be familiar with Kowalski’s Catering and Party Tray Brochure.


• Assist and take customers’ orders.


• Assist with preparation of trays for catering orders and special orders.


• Maintaining the Cleanliness of the Deli:


• Break down, wash, and sanitize all equipment (cases, prep-tables, ovens, fryers etc.).


• Assist and maintain organization of backroom, coolers and freezers (overstock and supplies).


• Sweep and mop the floor, as needed.


• Assist with dishwashing.


• Product Receiving:


• Ensure piece count matches invoice.


• Monitor product quality.


• Place product under refrigeration immediately.


• Miscellaneous tasks assigned by the deli manager or store manager:


• Assist with merchandising, pricing procedures.


• Assist in training new employees.


• Additional duties the manager assigns.

Functional Requirements

Physical

• Lift/carry 5 - 70 pounds following proper lifting techniques.


• Push/pull 200 - 1000 pounds.


• Equipment operation


• Pallet jack


• Box cutter


• Carts


• Meat slicer


• Scale


• Knives


• Reaching, standing, stooping, bending, turning, walking, ladder climbing, lifting etc.

Mental

• Good judgment and decision-making skills.


• Excellent social skills and verbal interaction.


• Reading and memorization.

Environmental

• Exposure to cold temperatures (0 – 40 degrees).

Safety and Security

• SDS Book awareness and location.


• AWAIR and Right to Know program.


• Global Harmonization program.


• Follow PCI Compliance standards.


• Notify Manager on Duty in the case of theft, shoplifting, accidents, injuries, or unusual behavior.


• Use of personal protective devices as instructed (i.e. oven mitts).


• Follow all food safety and sanitation procedures (handwashing, glove use, temperature logs, product handling etc.).

Qualifications