Del Mar Highlands - Financial Services Representative

Mission Federal Credit Union; San Diego (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

PTO 18 days first year

12 paid holidays

401(k) with 6% match

Medical/Dental/Vision coverage

Life insurance

On-site gym

Career development opportunities

Job summary

Mission Federal Credit Union in San Diego, CA is seeking a Relationship Banker to serve as a trusted financial partner for members. You will open new accounts, assist with loans, and promote products that fit members’ goals, delivering exceptional service and building long-term relationships.

You’ll educate members on digital banking tools, process transactions accurately, and collaborate with teammates to support branch goals. A people-first approach and strong communication are essential.

Qualifications

• High School diploma or equivalent required.
• 2+ years experience in a financial institution or similar retail service environment.
• Experience opening new accounts (12+ months).
• Strong communication, organization and customer service skills.

Responsibilities

• Welcome and engage members with professionalism and enthusiasm.
• Open new accounts and assist with additional products and services.
• Process and fund consumer loan applications and support real estate loan applications.
• Identify financial needs and recommend suitable solutions.
• Educate members on digital banking tools and services.
• Resolve account questions and provide personalized support.

Skills

Communication skills

Customer service

Computer proficiency

Sales / relationship-building

Education

High School Diploma or GED

Tools

Symitar software

Job description

Relationship Banker

On-Site | San Diego, CA

Compensation: $23.00 - $26.00 per hour, plus incentives

Actual compensation within this range will bedeterminedby factors including experience, qualifications, skills, internal equity, and other job-related considerationspermittedby law.

As a Financial Services Representative, you'll serve as a trusted financial partner for our members, helping them navigate everything from opening new accounts to securing loans and finding solutions that support their financial goals. You'll combine outstanding service, financial expertise, and relationship-building skills to create exceptional member experiences every day.

Why Mission Fed?

Our culture is guided by six core values:

Integrity Service Commitment Teamwork Trust Communication

When you join Mission Fed,you'll become part of an award-winning organization that invests in its people, supports professional growth, and remains deeply connected to the communities we serve.

What We Offer

• Competitive compensation
• 18 daysof PTO during your first year
• 12 paid holidays annually
• Full 6% 401(k) match
• Comprehensive medical, dental, and vision coverage
• Life insurance and additional voluntary benefits
• Employee wellness resources, including an on-site gym
• Career development opportunities
• An award-winning workplace culture

What You'll Do

Build Meaningful Member Relationships

• Welcome and engage members with professionalism and enthusiasm.
• Open new accounts and assist existing members with additional products and services.
• Process and fund consumer loan applications while supporting real estate loan applications.
• Identify members' financial needs and recommend solutions that help them succeed.
• Educate members on digital banking tools and services for greater convenience.
• Resolve account questions and provide personalized support to ensure member satisfaction.

Drive Growth Through Trusted Recommendations

• Proactively identify opportunities to connect members with products and services that fit their needs.
• Generate referrals to business partners, including Investments and Auto Lending.
• Follow up with members to ensure a positive experience and ongoing support.
• Contribute to branch sales goals while maintaining a member-first approach.

Support Branch Operations

• Prepare accurate documentation for accounts and loan products in compliance with regulatory requirements.
• Assist with end-of-day balancing activities, cash controls, and branch security procedures.
• Maintain compliance with all Credit Union policies, procedures, and federal regulations.
• Participate in branch meetings, community events, and business development initiatives.
• Mentor and support team members by sharing service and sales best practices.

What You'll Bring

Required Qualifications

• High School Diploma, GED, or equivalent.
• 2+ years of experience in a financial institution or similar retail service environment.
• At least 12 months of experience opening new accounts.
• Strong computer proficiency and experience using business software applications.
• Exceptional communication, organization, and customer service skills.

Preferred Qualifications

• Consumer loan processing experience.
• Cash handling experience with a high degree of accuracy.
• Sales or relationship-building experience in a financial services environment.
• Experience with Symitar software.
• Notary Public Commission and/or Mortgage Loan Originator (MLO) certification (or willingness to obtain).

Build a Career with Purpose

At Mission Federal Credit Union, we believe inpeoplehelping people—and that starts with our Team Members. For more than 60 years, Mission Fed has proudly served San Diego, helping individuals, families, and businesses achieve financial well-being.We'recommitted to creating a workplace where people feel valued, supported, and empowered to make a meaningful impact.

Ifyou'relooking for an opportunity to grow your career, make a meaningful difference, and contribute to an organization that values its people and its purpose,we'dlove to hear from you.