DEI Development Manager WMS2 / Internal Only

Washington AG; Olympia (WA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Washington State's Department of Enterprise Services seeks a DEI Development Manager to lead statewide enterprise learning programs. You will ensure high‑quality, accessible DEI and leadership training across agencies, collaborating with stakeholders to deliver scalable curriculum.

You will guide design, delivery, and evaluation, applying adult learning principles and inclusive practices. The role requires strong communication, change management support, and a commitment to equity and public

Qualifications

• Advanced cultural competency and applying DEI practices in decision making and services.
• Experience with adult learning principles and instructional design.
• Strong facilitation skills and history leading professional teams.
• Experience tracking program outcomes and establishing quality assurance for training delivery.
• Excellent verbal and written communication skills.
• Experience monitoring budgets and adhering to balanced budget practices.

Responsibilities

• Translate statewide DEI goals into scalable, easy‑to‑use training curricula.
• Build partnerships across agencies and divisions to promote, coordinate, and expand learning opportunities statewide.
• Serve as a subject matter expert for enterprise learning, DEI development, and inclusive facilitation practices.
• Oversee design, delivery, and evaluation of learning programs to be accessible, relevant, and effective.
• Establish trainer qualifications and provide training and coaching while maintaining quality standards.
• Apply adult learning principles, human‑centered design, and evidence‑based instructional strategies in all learning solutions.
• Lead and facilitate the work of the DEI Team to meet program goals and maintain curriculum fidelity.
• Facilitate learning sessions as needed, modeling engagement and inclusive practice.
• Monitor program performance, analyze learner feedback, and drive improvements in content and delivery.
• Ensure alignment with DES mission, statewide policies, accessibility standards, and enterprise expectations.
• Support change management efforts by preparing trainers and learners for new enterprise initiatives.
• Develop and maintain clear processes, guidance, and documentation for enterprise learning delivery.
• Mentor facilitators to build skills, confidence, and readiness to deliver statewide curriculum.
• Promote a culture of learning, equity, and service by modeling professionalism and inclusive leadership.

Skills

Advanced cultural competency

Facilitation skills

Team leadership

Program measurement

Adult learning principles

Education

Instructional design / adult learning focus

Tools

Learning technologies

Job description

This posting is open to internal Department of Enterprise Services (DES) employees only. You must reside in the state of Washington and have the ability to travel to in-person activities, meetings, and events as needed for business purposes.

Schedule

This flexible/hybrid position is scheduled Monday to Friday, 8:00 a.m. to 5:00 p.m.; flexibility in schedule is possible depending on workload and demand.

Travel Requirements

Statewide travel is required as needed to various locations across the state. Limited overnight travel will be required.

Who We Are

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

What You Will Be Doing

The DEI Training Team provides instructor‑led training for statewide required courses, including DEI training. The team creates welcoming learning spaces where employees can build skills, gain confidence, and grow as leaders. This work supports the DES mission by helping state employees learn the tools they need to serve the public well, work respectfully with others, and make thoughtful decisions.

As the DEI Development Manager, you will work with program owners and designers to keep training clear, current, and useful so employees across Washington can do their jobs effectively and responsibly. You will be responsible for leading the delivery and implementation of DEI enterprise learning programs, ensuring high‑quality, accessible, and scalable learning experiences that support the development of a respectful and inclusive public service workforce.

Customer service is vitally important to this position; as a result, it is an expectation that professional and respectful working relationships are sustained with all stakeholders and customers. You will be working collaboratively with diverse groups of staff, business partners and stakeholders.

Duties

• Translate statewide DEI and leadership development goals into scalable, easy‑to‑use training and development curricula.
• Build strong partnerships across agencies and divisions to promote, coordinate, and expand learning opportunities statewide.
• Serve as a subject matter expert and trusted resource for enterprise learning, DEI development, and inclusive facilitation practices.
• Oversee the design, delivery, and evaluation of learning programs, ensuring they are accessible, relevant, and effective for a diverse workforce.
• Establish trainer qualifications, provide training and coaching for trainers, and maintain quality assurance standards for all deliveries.
• Apply adult learning principles, human‑centered design, and evidence‑based instructional strategies in all learning solutions.
• Lead and facilitate the work of the DEI Team—including mandated and required training programs such as DEI Training to meet program goals, maintain curriculum fidelity, and support continuous improvement.
• Facilitate learning sessions as needed, modeling engagement, inclusion, and effective instructional practice.
• Monitor program performance, analyze learner feedback, and use data to guide improvements in content, delivery, and learner experience.
• Ensure all learning delivery aligns with DES mission, statewide policies, accessibility standards, and enterprise expectations.
• Support change management efforts by preparing trainers and learners for new or updated enterprise initiatives.
• Develop and maintain clear processes, guidance, and documentation for enterprise learning delivery.
• Mentor and support facilitators in building their skills, confidence, and readiness to deliver statewide curriculum.
• Promote a culture of learning, equity, and service by modeling professionalism, stewardship, and inclusive leadership.

Qualifications

Required Education, Experience, and Competencies

Relevant experience and/or education totaling at least nine (9) years:

• Relevant experience includes: Advanced cultural competency, meaning the ability to understand, respect, and work effectively with people from different cultures, backgrounds, identities, and lived experiences, and to apply that understanding when making decisions, communicating, and delivering services. Experience should also include applying diversity, equity, and inclusion (DEI) practices; strong facilitation skills; leading professional teams; tracking program outcomes; establishing criteria and providing quality assurance for training delivery; developing and evaluating curriculum; and direct experience applying adult learning principles and learning technologies. Relevant experience also includes solving complex problems and using feedback from diverse learners to improve training, programs, and services.
• Relevant education includes coursework, a degree, or other formal education focused on instructional design, adult learning or adult education, education, human resources, organizational development, learning and development, or a related field.

• Excellent verbal and written communication skills.
• Experience monitoring budgets, including funding, fee revenue, and expenses and adhering to business practices for a balanced budget.

Equity Competencies

State Of Washington Employees Contribute To Ensuring Services, Programs, Workplaces, And Interactions Are Responsive, Respectful, Accessible, And Effective To The People And Communities We Serve. Employees Are Expected To

• Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
• Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Preferred/Desired Education, Experience, And Competencies

• Experience with the marketing of products or services for broad adoption or engagement.
• Experience applying learning methodologies and ADDIE/SAM instructional design.
• Experience developing or implementing quality assurance for program effectiveness.
• Experience monitoring budgets, including funding, fee revenue, and expenses and adhering to business practices for a balanced budget.
• Additional experience in the required knowledge, skills, and abilities.
• Certification in any of the following:
• ATD Master Trainer,
• Military Instructor/Facilitation identifications (Master Trainer, Small Group Leader, Leadership School Instructor, Writer Developer Certified)
• Finance Certifications such as Certified Defense Financial Manager
• Certified Government Financial Manager
• Lean Six Sigma
• Cost Management Course
• IDI certifications

Opportunity For All

Washington state celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact Us

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at [e-mail].

Applicants who are deaf or hard of hearing may call 7-1-1 or 1-800-833-6388 or access the Washington Relay Service.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Insurance Benefits

• Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
• Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health care expenses. Employees are also covered by basic life and long‑term disability insurance, with the option to purchase additional coverage amounts.
• To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
• Dependent care assistance allows the employee to save pre‑tax dollars for a child or elder care expenses.
• Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
• The Washington State Employee Assistance Program promotes the health and well‑being of employees.

Retirement And Deferred Compensation

State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre‑tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not‑for‑profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full‑time and part‑time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full‑time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part‑time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full‑time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full‑time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full‑time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part‑time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro‑rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

• Leave Sharing
• Parental Leave
• Family and Medical Leave Act (FMLA)
• Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.