Defense IT Test & Help Desk Database Expert

VSolvit, LLC; Norco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

VSolvit, LLC seeks a Tier II Help Desk Support Specialist to provide technical troubleshooting, user testing, and quality assurance for a defense logistics application. You will work within an Integrated Product Team (IPT) to support production operations, improve testing processes, and enhance system stability.

Responsibilities include troubleshooting, coordinating with development teams, creating test scripts, and generating detailed reports.

Qualifications

• 5-10 years of Tier II Help Desk experience and ticket escalation.
• Proficiency in user testing, regression testing and test script development.
• Strong analytical and problem-solving abilities; able to work independently and in cross-functional IPTs.
• Excellent verbal and written communication; US Citizenship and ability to obtain DoD Secret Clearance.

Responsibilities

• Provide Tier II Help Desk support and escalate JIRA tickets to third-party vendors as needed.
• Assist in resolving application bugs and system inefficiencies by coordinating with development teams.
• Perform user testing, regression testing, and functional validation to ensure application stability.
• Create, update, and maintain test scripts and Functional Validation Guides (Use Cases).
• Track and analyze testing status and issue resolutions to improve system functionality.
• Generate detailed test reports and Help Desk performance reports, including lessons learned and corrective actions.
• Provide subject matter expertise on testing plans, inventory management workflows, and Help Desk procedures.
• Identify process improvements that enhance efficiency and reduce errors.
• Contribute to the development of Functional Validation Guides, Test Plans, and Help Desk SOPs.

Skills

Tier II Help Desk

Troubleshooting

Test script development

User testing

Regression testing

Analytical skills

Communication skills

Cross-functional teamwork

Microsoft Office

JIRA

Tools

JIRA

Microsoft Office Suite

Job description

VSolvit, LLC seeks a Tier II Help Desk Support Specialist to provide technical troubleshooting, user testing, and quality assurance for a defense logistics application. You will work within an Integrated Product Team (IPT) to support production operations, improve testing processes, and enhance system stability.

Responsibilities include troubleshooting, coordinating with development teams, creating test scripts, and generating detailed reports.