Defense IT Database & QA Specialist

Vsolvit-LL; Norco (CA); On-site; USD 150,000 - 185,000; Full time

Job summary

VSolvit is seeking a Database Administrator in Norco, CA to support a defense logistics application. The role emphasizes troubleshooting, testing, and quality assurance within an IPT to ensure system stability and inventory management workflows.

The ideal candidate will have 5–10 years of Tier II Help Desk experience, strong problem-solving abilities, and the ability to coordinate with development teams. US citizenship and the ability to obtain a DoD Secret clearance are required.

Qualifications

• 5-10 years of experience in Tier II Help Desk support and ticket escalation.
• Proficiency in user testing, regression testing, and test script development.
• Strong analytical and problem-solving skills to track and resolve system issues.
• Ability to work independently and within a cross-functional IPT team.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, etc.).
• US Citizenship and ability to obtain DoD Secret Clearance.

Responsibilities

• Provide Tier II Help Desk support to troubleshoot user-reported issues and elevate JIRA tickets to third-party vendors as needed.
• Assist in resolving application bugs and system inefficiencies by coordinating with development teams.
• Perform user testing, regression testing, and functional validation to ensure application stability.
• Create, update, and maintain test scripts and Functional Validation Guides (Use Cases).
• Track and analyze testing status and issue resolutions to improve system functionality.
• Generate detailed test reports and Help Desk performance reports, including lessons learned, corrective actions, and process improvements.
• Provide subject matter expertise on testing plans, inventory management workflows, and Help Desk procedures.
• Identify process improvements that enhance efficiency, reduce errors, and streamline application workflows.
• Contribute to the development of Functional Validation Guides (FVGs), Test Plans, and Help Desk SOPs.

Skills

Tier II Help Desk

Application troubleshooting

JIRA ticketing

Test planning

Documentation

Clear communication

Problem solving

Tools

Microsoft Office

Job description

VSolvit is seeking a Database Administrator in Norco, CA to support a defense logistics application. The role emphasizes troubleshooting, testing, and quality assurance within an IPT to ensure system stability and inventory management workflows.

The ideal candidate will have 5–10 years of Tier II Help Desk experience, strong problem-solving abilities, and the ability to coordinate with development teams. US citizenship and the ability to obtain a DoD Secret clearance are required.