Default Solutions Processing Specialist - Hoover, AL

Regions Financial Corporation; Hoover (AL); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Financial Corporation is seeking a Default Solutions Processing Specialist in Hoover, Alabama. The role focuses on resolving delinquency status of past-due accounts, either via in-house recovery or through third parties.

You will work with customers and external parties to collect payments, ensure accurate paperwork, and support regulatory and cybersecurity practices. The position may involve overtime and requires at least a high school diploma with two years of related experience.

Qualifications

• Must have good understanding of applicable rules, regulations and industry guidance.
• Ability to work effectively in a fast-paced environment.
• Attention to detail and accuracy in work.
• Proficient in Microsoft Excel and Word.
• Strong customer service and organizational skills.

Responsibilities

• Resolve delinquency status with customers or through outside agencies to minimize losses.
• Collect delinquent payments and ensure filing accuracy.
• Coordinate with parties to clarify documentation and ensure compliance.
• Support risk management programs and facilitate process improvements.
• Assist colleagues with procedures and policies as needed.
• Handle complex projects with guidance from senior staff and managers.

Skills

Interpret regulations

Fast-paced work

Detail oriented

Customer service

Strong organization

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.

Primary Responsibilities

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May assist other associates with questions regarding procedures and policies, etc.
• May work on more complex projects with assistance and oversight of senior staff and managers

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of related experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills

2 years of bankruptcy experience – highly preferred

Additional Responsibilities

• Manage bankruptcy cases from filing through resolution
• Review and process legal documents (proof of claims, court notices, petitions)
• Ensure compliance with bankruptcy laws and court procedures
• Work with attorneys, trustees, and courts
• Monitor and reconcile accounts in bankruptcy status
• Calculate balances, repayment plans, and discharge amount
• Maintain detailed, accurate records and reports

Additional Skills and Competencies

• Strong knowledge of bankruptcy law (Ch. 7, 11, 13)
• Attention to detail and accuracy
• Analytical and problem-solving skills

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target

Minimum: $43,500.00 USD

Median: $52,540.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Complex North Building

Location

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans