Default Servicing Oversight Coordinator

Movement Mortgage, LLC; South Carolina; Hybrid; USD 55,000 - 82,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision, Life, Disabil

401(k) and Roth

Paid Time Off: 16 days + holidays

Relocation packages available

Employee assistance program

Job summary

Movement Mortgage, LLC is seeking a detail-oriented professional to oversee sub-servicer default performance and reporting. You will manage documentation, communicate with business units, and build strong internal relationships while driving efficiency in servicing operations.

The role requires robust mortgage servicing knowledge, strong Excel skills, and the ability to work across varied systems. Hybrid in-office presence in Indian Land, SC is expected 2–3 days weekly.

Qualifications

• Strong default servicing experience with Loss Mitigation/Foreclosure preferred.
• Solid mortgage origination, transfers and servicing knowledge.
• Advanced Excel skills: V-Lookup, formulas, conditional formatting, Pivot Tables.
• Willing to work overtime as required by business needs.
• Working knowledge of the Microsoft Office suite is preferred.
• 2-3 years of loss mitigation and/or foreclosure experience preferred.
• 1-2 years of mortgage loan administration/servicing oversight experience.
• 1+ years in operational reporting and performance improvement.
• Excellent interpersonal communication and relationship-building skills.
• Tech-savvy with ability to operate across varied systems.

Responsibilities

• Assess, manage, monitor, and measure sub-servicer default performance.
• Plan and implement documentation to evidence oversight of sub-servicers.
• Communicate status and performance of sub-servicer with business units.
• Develop positive relationships with internal teams.
• Recommend department needs and address deficiencies.
• Provide analytics support for Servicing; review metrics and systems.
• Provide data support for oversight of Movement’s sub-servicer.
• Understand process workflows and production in sub-servicing.
• Perform sampling, document reviews, reconciliations, and on-site audits.
• Analyze industry and regulatory trends and propose efficiency improvements.
• Produce monthly reporting; ensure data accuracy and consistency.
• Prepare monthly/quarterly/ad-hoc reports on mortgage activities.
• Track exceptions, alert management to any issues.
• Use metrics to drive process and performance improvement.
• Support Compliance in audits and regulatory inquiries.

Skills

Default servicing

Mortgage servicing knowledge

Excel skills

Overtime availability

Microsoft Office

Loss mitigation

Foreclosure

Loan administration

Operational reporting

Interpersonal skills

Tech savvy

Multitasking

Detail-oriented

Tools

Microsoft Office

Job description

Join the company defining what it means to be an Impact Lender! Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender. At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.

What You Will Do

• Assess, manage, monitor, and measure our sub-servicer specifically in their default servicing performance
• Plan, implement and execute all required documentation to evidence oversight of sub-servicers
• Communicate with business units on status and performance of the sub-servicer
• Develop positive relationships with all internal business units
• Make recommendations regarding upcoming department needs, issues or deficiency items
• Provide analytic support for Servicing; reviewing operational metrics or developing/maximizing servicing system applications
• Provide data and analytical support for the oversight of Movement’s sub-servicer
• Develop an in-depth knowledge of process workflows and production of various sub-servicing departments
• Conduct necessary sampling, document/report reviews, reconciliations, on site audits to ensure mortgage loans are serviced in accordance with regulatory and investor requirements
• Analyze and evaluate industry, regulatory and performance trends and propose changes where efficiencies could be created
• Produce accurate monthly reporting on assigned areas of focus and ensure consistency and accuracy in data, reporting, and results
• Prepare monthly, quarterly and ad-hoc reports pertaining to mortgage activities, including sub-servicer performance
• Track, monitor and address exception results from assigned reports and alert management of any issues
• Utilize metrics to drive process and performance improvement
• Assists the Compliance department with responding to policy or procedural related audit or regulatory inquiries

Skills and Attributes

• Strong default servicing experience required (preferably in the area of Loss Mitigation and/or Foreclosure)
• Strong mortgage origination/transfers/servicing knowledge
• Strong skills in Excel, including the ability to utilize the following functions: V-Lookup, formulas, Conditional Formatting, and Pivot Tables
• Available to work over-time as requested and required by business need and communicated by your manager.
• Current, working knowledge of the Microsoft Office suite strongly preferred
• 2-3 years of loss mitigation experience and/or foreclosure strongly preferred
• Minimum 1-2 years of mortgage loan administration and/or servicing oversight experience.
• 1+ years of experience in operational reporting and performance improvement.
• Strong interpersonal communication and relationship building skills
• Technologically savvy, with the ability to work in varied systems.
• Must be able to handle multiple tasks and manage workload independently.
• Must be organized, detailed-oriented, and maintain reliable follow-through.
• High level of production with attention to detail and accuracy
• Has a strong knowledge and skill set for mortgage lending and operations (preferred)
• Good business acumen and able to take direction
• Capable of creating a vision and achieving results
• Understands the “big picture,” but can celebrate small victories
• Passion and true love for problem solving
• Ability to work under pressure
• Can create “buy in” from colleagues and department managers
• Strong “follow-through” on assigned tasks
• Proactive, results-oriented and organized
• Maintains a professional demeanor under any circumstances
• Must be able to work with our team in our local Indian Land, SC office 2-3 days per week.

The expected salary range for this position is between: $54,500.00 - $82,000.00

The range for the position in other geographies may vary based on market differences.

The actual compensation will be determined based on experience and other factors permitted by law.

Benefits

• Competitive pay
• Benefits Offered: Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA and QTE
• Retirement plan: 401(k) and Roth
• Paid Time Off: 16 days front loaded. Prorated based on the start date month 11.5 paid holidays per year
• Employee assistance program
• Excellent career growth opportunity
• Fun, team-focused working environment
• Employee driven community outreach program
• Relocation packages available

The application window is anticipated to close on: July 6, 2026

We’re definitely not your average mortgage company. When you’re ready to grow your career AND your impact, we’re ready for you. We’re also one of the nation’s top lenders and are redefining corporate culture. We work hard, we have fun, we invest in our people and we make a difference. Sound like a plan? Good. Learn more at www.movement.com. We are committed to being a Movement of Change in the mortgage industry, in corporate cultures and in communities – our mission to love and value people drives everything we do.