Default Assistant Manager

Fulton Bank, N.A.; East Petersburg (Lancaster County); Hybrid; USD 65,000 - 108,000; Full time

Benefits offered by this job

Medical plans

401(k) with employer match

Paid time off

Educational assistance

Wellness program

Job summary

Fulton Bank, N.A. is seeking an Assistant Manager to supervise the default team and help shape procedures for efficient mortgage servicing of residential/consumer loans.

The role is based in East Petersburg, PA, offering a full-time hybrid schedule at the Administrative Services Center. Responsibilities include managing Investor Claims, Inspections, and Successor in Interest processes, while ensuring compliance with investor and regulatory requirements.

Qualifications

• Requires 5+ years in consumer or residential mortgage loan servicing or default loan management.
• Requires 1+ year experience using the ICE/MSP servicing platform.

Responsibilities

• Oversee Investor Claims, Property Inspection and Preservation, and Successor in Interest processes, ensuring compliance and quality outcomes.
• Plan, assign and evaluate staff work, set goals, monitor volume and quality, and conduct evaluations.
• Ensure adherence to GSE investor guidelines and CFPB mortgage servicing regulations across workflow.
• Review and improve department policies and procedures for efficiency.

Skills

Staff supervision

Regulatory compliance

Mortgage servicing

Education

High School Diploma

Tools

ICE/MSP servicing platform

Job description

Default Assistant Manager

Job Locations

US-PA-East Petersburg

Value Proposition

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

Overview

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

The primary responsibility of this position is to supervise the daily activities of the default team and assist in establishing procedures, monitoring performance and providing guidance. The incumbent in this position is responsible for ensuring efficient and effective default operations of residential/consumer portfolio loans as well as compliance with Government Sponsored Enterprise (GSE) investor guidelines and Consumer Finance Protection Bureau (CFPB) mortgage servicing regulations.

Responsibilities

• This role will primarily oversee the management and execution of Investor Claims, Property Inspection and Preservation, and Successor in Interest processes, ensuring compliance with investor, regulatory, and internal policy requirements while driving operational effectiveness, quality outcomes, and risk mitigation.
• Plan, assign and evaluate the work of staff, provide guidance and coaching, establish work schedules, individual goals and objectives, monitor volume, workflow and quality, manage performance to include conducting performance appraisals, partner with Management to resolve employment related issues
• Monitor and ensure staff adherence to policies, procedures, and regulatory requirements including GSE investor guidelines and CFPB mortgage servicing regulations throughout workflow
• Maintain, update and ensure proper implementation of department policies and procedures and review and recommend opportunities for process improvement

Qualifications

Education

High School Diploma or equivalent. Specialty: not applicable at this level. (Required)

Experience

5 or more years consumer or residential mortgage loan servicing or default loan management. (Required)

1 or more years working in the ICE / MSP servicing platform. (Required)

Other Duties as Assigned by Manager

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

Pay Transparency

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $64,700.00 - $107,900.00 annually.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify.

• medical plans with prescription drug coverage
• flexible spending account or health savings account depending on the medical plan chosen
• dental and vision insurance
• life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• paid time off programs including holiday pay and paid volunteer time
• disability insurance coverage and maternity and parental leave
• adoption assistance
• educational assistance and a robust wellness program with financial incentives

EEO Statement

Fulton Bank ("Fulton") is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.

Sponsorship Statement

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.