DEEP CLEANER

ViziRecruiter,LLC.; Bossier City (LA); On-site; USD 16,531 - 22,041; Full time

Job summary

PENN Entertainment is seeking a dedicated Housekeeping/Room Attendant to ensure guest rooms and public areas are clean, organized, and welcoming. The role requires attention to detail, adherence to safety workflows, and strong guest service skills to support a high-quality experience for guests.

The position involves deep cleaning tasks, restocking supplies, and responding to guest needs while maintaining confidentiality and complying with all company policies.

Qualifications

• High School Diploma or equivalent; six months cleaning experience preferred.
• Must speak and understand English; effective communication required.
• Good customer service skills are essential.
• Strong time management; maintain pace and quality of work.
• Able to follow verbal directions and learn predefined cleaning protocols.
• Able to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Adheres to all departmental policies and guest service standards.
• Deep cleans guest rooms, hallways, and service areas per standards.
• Reports safety issues to supervisor; maintain confidentiality.
• Restocks cleaning supplies and documents room status after cleaning.
• Responds to guest requests and coordinates with appropriate contacts.
• Performs other related duties as assigned.

Skills

Effective communication

Customer service

Time management

Follow verbal directions

Learn cleaning protocols

Flexible hours

Education

High School Diploma or equivalent

Job description

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Responsible for deep cleaning guest rooms, hallways, and service areas according to established standards and procedures. - Ensures guest rooms and public areas are clean, organized, and attractive.
• Reports any safety issues to the Housekeeping Supervisor or Executive Housekeeper.
• Adheresto departmental uniform standards.
• Attends all regular departmental meetings as well as other related meetings as scheduled.
• Follows established protocol when entering and cleaning guest rooms.
• Deep cleans elevators and other areas as assigned.
• Maintains a list of rooms/areas that have been deep cleaned.
• Reports room status on Room Attendant sheets.
• Restocks Housekeeping Deep Cleaner cart with guest supplies and cleaning solutions.
• Reports damage, improvement, or repair issues in the guest rooms or hotel area to the appropriate Housekeeping Supervisor or Executive Housekeeper.
• Responds to reasonable guest requests or places guest in contact with the appropriate person for assistance.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent and six (6) months of previous cleaning experience preferred.
• Must have effective written and verbal communication skills; must be able to speak and understand English
• Must have good customer service skills.
• Must have strong time management skills and the ability to maintain an acceptable pace and quality of work.
• Ability to identify circumstances or incidents that require the notification and/or approval of others.
• Ability to learn predefined protocols for carrying out cleaning tasks.
• Ability to follow verbal directions.
• Ability to evaluate the quality of guest area cleanliness.
• Must be able to perform the physical essential functions of the job.
• Must be able to work flexible hours including evenings, weekends, and holidays as business needs dictate.