Dedicated Technical Support Engineer
Glean
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Benefits offered by this job
Job summary
Glean, based in San Francisco, seeks a Designated Technical Support Engineer to join our venture-backed startup. You will own proactive and reactive support for select customers, troubleshoot complex issues, and help customers extract maximum value from Glean's content sources and product features.
You will collaborate across teams to drive product and process improvements while maintaining runbooks and knowledge articles for scalable support.
Qualifications
- Experience in Customer Solutions Engineering or Support Engineering.
- Hands-on experience with search/knowledge SaaS integrations.
- Experience troubleshooting REST API issues.
- Familiar with SSO, SAML and OAuth protocols.
Responsibilities
- Own proactive and reactive support for designated customers.
- Meet with customers to review issues and develop resolution plans.
- Provide first-response, troubleshooting, and follow-through on issues.
- Create and maintain customer-specific runbooks and knowledge articles.
- Coordinate all support activities and drive service improvements.
Skills
Tools
Job description
Glean, based in San Francisco, seeks a Designated Technical Support Engineer to join our venture-backed startup. You will own proactive and reactive support for select customers, troubleshoot complex issues, and help customers extract maximum value from Glean's content sources and product features.
You will collaborate across teams to drive product and process improvements while maintaining runbooks and knowledge articles for scalable support.
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