Dedicated Onsite IT Technician - Huffman, TX

In-Telecom; Huffman (TX); On-site; USD 57,000 - 67,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k

Job summary

In-Telecom Consulting, LLC is seeking a Dedicated IT Technician to manage onsite IT functionality and client-facing support across Huffman and Dayton locations in TX. The role requires coordinating with remote support and maintaining service standards on a salaried basis.

The candidate will use ConnectWise for ticket management, participate in escalations, and ensure timely resolutions while working Monday through Friday at client sites.

Qualifications

• BA/BS in computer science or business administration or related field.
• 4+ years IT experience.
• Experience with ConnectWise PSA and ticket management.
• Professional IT certifications such as CompTIA A+, Network+, Microsoft.

Responsibilities

• Serve as the first point of contact for resolving technical issues.
• Partner with remote escalations for unresolved issues.
• Drive problem investigation and resolution.
• Design and maintain process documentation for the team.
• Monitor and update tickets in ConnectWise or other PSA systems.
• Escalate complex issues to L3 or remote support.

Skills

On-site IT support

Customer service

Troubleshooting

Ticketing & escalation

Documentation

Education

BA/BS in computer science or business administration

MBA/MS preferred

4+ IT experience

Tools

ConnectWise PSA

Teams Rooms / AV setup

Job description

Description

The Dedicated IT Technician serves in a general site management capacity, providing high-level technical assistance, and client-facing support across multiple locations. This role is responsible for managing onsite IT functionality, coordinating with remote support teams, and ensuring consistent service delivery aligned with company standards.

Application Deadline

30 October 2026

Department

Service Desk

Location

Texas

Compensation

$57,000 - $67,000 / year

This position requires a regular presence at client sites:

• Huffman, TX & Dayton, TX

The technician will act as the primary point of contact for all IT-related matters at these locations, managing a ticketing board in ConnectWise and partnering with In-Telecom Remote Support for escalations. This is a salaried position, working Monday through Friday.

Key Responsibilities

• Serve as the first point of contact for resolving technical issues.
• Partner with In-Telecom remote escalations personnel for issues that cannot be resolved internally.
• Understand overall service and support objectives.
• Drive problem investigation and resolution as required.
• Design and maintain process documentation for the team.

Core Technical Tasks

• Level 2 Issue Resolution
• Troubleshoot workstations, printers, and network issues
• Reset passwords and unlock accounts
• Resolve software errors and application malfunctions
• Run hardware diagnostics and replace faulty components

New User Setup

• Provision computers, accounts, and software
• Join machines to domain, configure user profiles
• Set up email, access rights, and security groups

Hardware & Software Installation

• Install new laptops, desktops, monitors, and peripherals
• Deploy licensed software and ensure compliance
• Set up and manage AV equipment and conferencing tools (e.g., Microsoft Teams Rooms)

Patch Management

• Verify automated patching is running
• Manually install updates if needed
• Report on patch status to headquarters

Inventory Management

• Track and tag assets (laptops, desktops, switches, etc.)
• Maintain inventory logs of hardware/software
• Report missing or damaged equipment

Process and Coordination Ticket Management

• Monitor and update tickets in ConnectWise or other PSA systems
• Document resolutions, time spent, and follow-ups
• Escalate complex issues to L3 or remote support

Vendor Coordination

• Liaise with ISPs, copier/printer vendors, or software support teams
• Coordinate warranty claims or repairs

Network Room / Closet Upkeep

• Label and manage cabling
• Maintain basic switch and patch panel hygiene
• Replace faulty network equipment under direction

User Support & Training

Desk-Side Support

• Visit users’ desks to troubleshoot in person
• Offering guidance on basic IT practices

Assist During Onboarding/Offboarding

• Set up or decommission systems
• Ensure access is granted or revoked on time

Recurring Responsibilities

• Weekly check-ins with HQ or Service Manager
• Regular reporting on site health and incidents
• Quarterly hardware health audits or walk-throughs

Additional Duties and Responsibilities

• Identify areas for improvement and make constructive suggestions for change.
• Continually seek opportunities to increase user satisfaction and system functionality.
• Communicate escalated issues to users: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
• Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions
• Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
• Enter all work as activities, service tickets, or project tickets in ConnectWise.
• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
• Emergency Support: Respond promptly and professionally to after-hours emergency calls and requests as needed, demonstrating a commitment to excellence in service.

Skills, Knowledge & Expertise

• Professional IT Certifications, such as: CompTIA, CompTIA A+, CompTIA Network+, Microsoft related certifications.
• Knowledge of IT applications, processes, software, and equipment.
• Strong organizational, presentation, and customer service skills.
• Skill in planning and preparing written communications.
• Interpersonal skills: such as communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Ability to work in a team and communicate effectively.
• Self-motivated with the ability to work in a fast-moving environment.

Educational/Vocational/Previous Experience Recommendations

• BA/BS, preferably in computer science, business administration or a related field.
• MBA/MS preferred but not required.
• 4+ of IT experience.

Job Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401k

In-Telecom Consulting, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.