Dedicated Client Liaison

Jobtailor; Troy (MO); On-site; USD 66,000 - 90,000; Full time

Job summary

Sun Life is seeking a benefits administrator to support the coordination and resolution of inquiries related to employee benefits. You will explain benefits to employees, assist with claims submissions, and coordinate benefit processing.

The role requires deep knowledge of leave of absence processes and disability coverage, strong communication skills, and the ability to travel to client sites as needed. Collaboration with HR/benefits teams is essential.

Qualifications

• Bachelor's degree preferred.
• Minimum 3+ years of related work experience.
• Thorough experience administering disability and absence.
• In-depth knowledge of group insurance products and paid leave administration programs.
• Strong communication and customer service skills.

Responsibilities

• Support intake, coordination, and resolution of inquiries related to employee benefits.
• Explain Sun Life benefits and resources to employees.
• Coordinate benefit processing and claims submission.
• Assist with return-to-work and Evidence of Insurability processes.
• Provide client-facing training and presentations.
• Analyze reports and communicate trends to clients.

Skills

Disability coverage administration

Leave of absence processes

Customer service skills

Data analysis

Microsoft Office proficiency

Client relationship management

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

• Support intake, coordination, and resolution of inquiries, issues, and service requests related to the client's employee benefits package
• Drive client issues to accurate and timely resolution with clear and consistent communication
• Partner with client HR/benefits teams, payroll, employee relations, managers, and other stakeholders
• Engage directly with client employees to explain Sun Life-related benefits and available resources
• Build and maintain knowledge of the client's Sun Life benefits and support benefit administration
• Coordinate accurate processing of employee benefits
• Assist with benefit claims submission and monitor claim progression
• Support employees through the return-to-work process
• Guide employees through the Evidence of Insurability process
• Participate in client meetings and answer questions about Sun Life benefits
• Provide guidance on benefit administration, disability coverage, paid leave administration, and plan management
• Operate client administration systems when needed to gather employee status information
• Create and deliver client-facing training and presentations
• Analyze reports, conduct audits, and communicate findings to the client
• Perform root cause analysis and communicate trends and service needs to Sun Life service teams
• Implement enhancements to benefit administration clarity and measure outcomes
• Identify ways to improve service performance and measure the client relationship

Requirements

• Bachelor's degree preferred
• Minimum of 3+ years of related work experience
• Thorough experience administering disability and absence
• In-depth knowledge of group insurance products/processes and paid leave administration programs
• Deep understanding of leave of absence processes, including eligibility requirements, documentation, and coordination with other benefits
• Excellent customer service skills
• Strong written and oral communication skills
• Strong self-motivation, adaptability, and initiative
• Ability to work with a diverse range of people and handle difficult customer service situations
• Proficiency in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook
• Ability to interpret reports and apply basic data analysis
• Ability to attend the client site 2 days per week
• Ability to travel to other client sites or Sun Life offices as business needs dictate
• Approximately 10% annual business travel expected

Core Competencies

Demonstrates expertise in employee benefits administration, including disability coverage and leave of absence processes, while providing exceptional customer service and effective communication to clients and employees. Proficient in data analysis and reporting to enhance service performance and client relationships.

Highest-signal resume keywords

• Employee Benefits Administration
• Disability Coverage Administration
• Leave of Absence Processes
• Customer Service Skills
• Microsoft Office Proficiency

ATS Optimization Keywords

Hard Skills

• Employee Benefits Processing
• Claims Submission
• Data Analysis
• Report Interpretation
• Root Cause Analysis

Soft Skills

• Strong Communication Skills
• Self-Motivation
• Adaptability
• Initiative
• Interpersonal Skills

Industry Keywords

• Group Insurance Products
• Paid Leave Administration
• Benefit Administration
• Client Relationship Management
• Service Performance Improvement

Tools & Technologies

• Client Administration Systems
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook