Dedicated Benefits Service Representative

Kelly Benefits; Maryland; On-site; USD 40,000 - 50,000; Full time

Job summary

A leading insurance service provider in Sparks, MD is seeking an entry-level Service Representative to provide professional service and resolve customer issues via telephone and email. The ideal candidate should have two years of insurance or human resources experience and strong communication skills. This full-time role offers a robust benefits package including 401K matching, paid time off, and comprehensive medical benefits.

Benefits

401K with match

Paid time off

Paid parental leave

On-site fitness center

Qualifications

• Two years insurance and/or human resources experience required.
• Strong written and verbal communication skills.

Responsibilities

• Provide professional and efficient service via telephone and email to key contacts.
• Resolve customer issues utilizing independent judgment.
• Build and maintain relationships with brokers and clients.

Skills

Strong written and verbal communication skills

Education

Bachelor’s degree or equivalent experience

Two years insurance and/or human resources experience

Job description

Overview

Kelly Benefits in Sparks, MD is seeking an insurance benefit experienced individual to provide professional and efficient service via telephone and email to key contacts with clients in a fast-paced environment. Primarily providing resolution to customer issues by utilizing independent judgment and problem-solving skills to efficiently service, administer and bill client accounts. Responsibilities include building and maintaining relationships with brokers and clients to maximize the business partnership to retain customers and work with affiliated insurance carriers and suppliers in resolving customer problems or concerns. This individual must be comfortable working with demanding customers while maintaining a high level of professionalism.

Minimum hours are Monday through Friday 8:15 a.m. to 5:00 p.m. Eastern Standard Time. Additional hours may be required to achieve business objectives.

Responsibilities

• Provide professional and efficient service via telephone and email to key contacts with clients in a fast-paced environment.
• Resolve customer issues by utilizing independent judgment and problem-solving skills to efficiently service, administer and bill client accounts.
• Build and maintain relationships with brokers and clients to maximize the business partnership and retain customers.
• Collaborate with affiliated insurance carriers and suppliers to resolve customer problems or concerns.
• Maintain a high level of professionalism when working with demanding customers.

Qualifications

• Bachelor’s degree or equivalent experience preferred
• Two years insurance and/or human resources experience required
• Strong written and verbal communication skills
• Life and Health Producer’s license is a plus but not required

Summary

Kelly & Associates Insurance Group, Inc., a Kelly Benefits company, is one of the nation’s largest employee benefit administrators, brokers, payroll providers and consultants. We’re committed to helping businesses navigate the intricacies of insurance, benefits, payroll, retirement and other offerings and services, while saving them time and money. Kelly Benefits delivers high quality, cost-effective, integrated solutions through:

• An incredible team of dedicated professionals. Our set of business values called “The Kelly Way” inspires, guides and drives us to serve our clients with excellence.
• Efficient processes, tools and technology. We’re dedicated to delivering cost-effective efficiencies.
• High-integrity alliances with the finest health, life, disability, dental and vision carriers, suppliers and brokers.

Kelly Benefits is committed to treating our People with dignity and respect, dealing with them honestly, compensating them fairly, and providing quality benefits and opportunities to develop their full potential. We offer a robust benefits package including 401K with match, paid time off, paid parental leave, and a full array of medical benefits including medical, dental, vision, life insurance, short-term disability, additional ancillary and voluntary options, and an on-site fitness center.

Position Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Insurance

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