Dedicated Authorization Management Specialist

Amber Specialty Pharmacy; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Six paid holidays

Job summary

Amber Specialty Pharmacy is seeking a Dedicated Authorization Management Specialist to support prior authorizations and appeals for a product program. You will collaborate with providers, health plans, PBMs, and other pharmacies, ensuring timely PA submissions and accurate documentation in the EMR.

The role requires HIPAA awareness and strong customer service, with regular hours Monday–Friday, 8am–5pm CST. Ideal candidates will have a high school diploma, experience with insurance verification,

Qualifications

• Experience with prior authorizations and appeals.
• Ability to communicate with providers, health plans, and PBMs.
• HIPAA awareness and handling of confidential information.

Responsibilities

• Initiate and complete prior authorizations and appeals for specialty pharmacy.
• Communicate with providers, health plans, PBMs, and patients to obtain status.
• Submit PA requests via electronic, phone or fax on behalf of physicians.
• Maintain PA documents and records accurately and timely.
• Collaborate with program team on patient access and onboarding.

Skills

Strong communication

Interpersonal skills

Self-initiative

Meets tight deadlines

Team collaboration

Education

High school diploma or equivalent

Tools

MS Excel

MS Word

Outlook

EMR systems

Job description

Additional Considerations

At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions. Monday-Friday (NO WEEKENDS!) Hours: 8 a.m. - 5 p.m. CST Wages: Hourly $19.00 to $20.00 Six paid holidays Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.

Job Title

Dedicated Authorization Management Specialist

Department

Operations

FLSA

Non-Exempt

General Functions

Responsible for preparing prior authorizations and appeals, correspondence with prescriber’s offices, and documenting information in the electronic medical record for an assigned product program. Gathers pertinent patient history and information, evaluates, responds, and completes appeals and prior authorizations accurately and timely. Provides exceptional customer service in all interactions.

Reporting Relations

Reports to: Program Management Lead Direct Reports: None

Primary Duties and Responsibilities

• Initiates and completes prior authorizations and appeals for specialty pharmacy for all patients of an assigned product program.
• Work directly with providers, health plans, PBMs, and other specialty pharmacies to relay vital information and provide a high level of service.
• Communicates with providers, health plans, PBMs, Pharma partners, and patients to obtain status of pending prior authorizations and appeals.
• Submits prior authorization and/or appeal requests via electronic, phone or fax on behalf of physicians/providers as allowed.
• Assures that all prior authorization and appeal documents, databases, and records are maintained accurately and timely.
• Collaborates with program team members on other aspects of the product program, not limited to intake and patient access functions and patient communications and onboarding.
• Advocates on the patient’s behalf to identify and assess coverage issues.
• Assists licensed professionals in reviewing patient chart notes and payer requirements to determine why cases are an appropriate course of action.
• Assures timeliness and appropriateness of all PA requests and provider appeals according to state, federal, and company guidelines.
• Adheres to all company policies as indicated in the handbook and directives issued by management.
• Has reviewed Accreditation Policy and Procedure manual.

Professional Competencies

• Proficient with MS Excel, Word, and Outlook
• Understanding of insurance verification and online prescription adjudication
• Strong oral, written, and interpersonal skills
• Self-initiative
• Demonstrated ability to meet tight deadlines
• Ability to work with all levels of internal management and staff, as well as outside clients and vendors
• Working knowledge of Medicare, Medicaid, Commercial Insurance and renal programs related to pharmacy, billing, grants, copay cards, prior authorizations, and rejections
• Prior PAP, PA, and copay card experience preferred
• Prior experience troubleshooting rejected pharmacy claims preferred
• Proficiently read and understand abstract information from handwritten patient medical records

Educational and Experience Requirements

• High school diploma or equivalent
• Working knowledge of the healthcare industry HIPPA trained and/or the ability to work with and protect highly confidential patient and employee information
• Six months or less of similar or related work experience

Licensure and Certification Requirement

Nationally Certified Pharmacy Technicians Preferred

Physical Requirements

Must be able to remain in a stationary position –up to 90% of the time The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations The ability to observe details at close range (within a few feet of the observer)

Working Conditions

Normal office environment.

Equipment Used to Perform the Job

Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work. Software specific to the position, including but not limited to Microsoft Outlook and Skype. Must lift and traverse the area to move paper and supplies to use the equipment.

Contacts

Frequently interact with co-workers, intradepartmental staff of the Company, managers, leaders, vendors, insurance carriers, government entities, such as Medicare/Medicaid, and customers.

Confidentiality

The position Interactions with medical personnel and patients and access proprietary and medical (HIPAA) information in various interactions and matters. Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).

Join Amber Specialty Pharmacy, where independent thinking and individualized care are the cornerstones of our dynamic approach in the specialty pharmacy and infusion services industry. Amber Specialty Pharmacy stands at the forefront of healthcare innovation, headquartered in Omaha and serving patients nationwide. Our commitment to exceptional patient care is unparalleled. We specialize in managing rare and chronic conditions, in categories like organ transplant, oncology, and more. With unwavering dedication, we provide comprehensive clinical support and patient management, ensuring each individual's unique needs are met. What sets us apart is our commitment to core family values. At Amber Specialty Pharmacy, we uphold a tradition of respect and dignity for both patients and employees alike. Our passionate team delivers specialized care with honesty and compassion, making a positive impact on the lives we touch. If you're seeking a fulfilling career that aligns with your values and allows you to make a meaningful difference in the lives of patients, join us at Amber Specialty Pharmacy. Together, we'll continue our legacy of exceptional care and innovation.