Dedicated Account Representative

American Express Global Business Travel; Lansing (MI); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Job summary

American Express Global Business Travel is seeking a skilled travel-management professional to provide day-to-day operational support and collaborate with the Client Service Manager and client to optimize travel programs.

You will manage post-booking issues, implement new tools, generate reports, and ensure high-quality service in a fast-paced, global environment, with opportunities to influence processes and strengthen client partnerships.

Qualifications

• 2+ years in travel management or corporate travel support.
• Fluency in English; additional languages beneficial (Spanish, French, Mandarin, or other languages serving our client base).
• Demonstrated success managing multi-faceted, time-sensitive projects.
• Strong facilitation, written documentation, status reporting, presentation, and negotiation skills; ability to translate complex technical requirements into clear client-facing summaries.

Responsibilities

• Provide day-to-day operational support and answer general user questions (non-booking related).
• Create and monitor support cases for post-booking and program management issues.
• Execute site administration across multiple platforms to optimize client setup.
• Facilitate implementation of new tools and processes for travel operations.
• Troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly.
• Generate ad-hoc reporting as agreed upon with client team and account management.
• Audit and analyze client travel program data to identify inconsistencies and develop solutions.
• Project Management on select initiatives to achieve established goals and deliverables.
• Maintain expertise in Egencia and Global Alliance Partner offerings and communicate product upgrades, functionality enhancements, and best practices to appropriate stakeholders.
• Advocate for clients internally with management, support teams, and product development

Skills

Travel management

Project management

Client relations

Tools

Egencia

Concur

Coupa

Job description

United States

Canada

Full time

J-84299

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

You’ll provide strategic support and direct collaboration to our Client Service Manager and client, helping enhance travel programs through day to day operational support, focused project work and seamless partnership. We are looking for a collaborative team member who thrives in a global environment, moves with purpose, brings high energy, and is committed to delivering exceptional results. You’re detail-oriented, proactive, and comfortable advocating for clients while maintaining strong internal partnerships.

What You’ll Do

• Provide day-to-day operational support and answer general user questions (non-booking related)
• Create and monitor support cases as needed for post booking and program management issues
• Execute site administration across multiple platforms to optimize client setup
• Facilitate implementation of new tools and processes for travel operations
• Troubleshoot issues with negotiated rates and preferred suppliers not displaying correctly
• Generate ad-hoc reporting as agreed upon with client team and account management
• Audit and analyze client travel program data to identify inconsistencies and develop solutions
• Project Management on select initiatives to achieve established goals and deliverables
• Maintain expertise in Egencia and Global Alliance Partner offerings and communicate product upgrades, functionality enhancements, and best practices to appropriate stakeholders
• Advocate for clients internally with management, support teams, and product development

What We’re Looking For:

• 2+ years in travel management, corporate travel support, or related field
• Full professional fluency in English; preferred additional language fluency (Spanish, French, Mandarin, or other languages serving our client base)
• Demonstrated success managing multi-faceted, time-sensitive projects
• Strong facilitation, written documentation, status reporting, presentation, and negotiation skills; ability to translate complex technical requirements into clear client-facing summaries
• Proficient in Microsoft products; experience with travel management systems; preferred experience with Egencia, Concur, Coupa, or similar travel/expense management platforms
• Ability to troubleshoot issues independently, analyze data, and recommend solutions
• Proven ability to manage multiple priorities effectively in a fast-paced environment
• Strong dedication to quality, client satisfaction, and resolving issues to high standards; preferred experience in account management or client-facing roles

Location

United States

The US national base salary range for this position is from

$60,200.00 - $111,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/).