Deckhand (Onboard Guest Services) - Boston Harbor City Cruises

Hornblower Cruises and Events; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a leading company in the hospitality industry, where you will play a crucial role in providing exceptional service on large passenger vessels. As a Deckhand, you will engage with guests, ensure safety protocols, and maintain cleanliness while enjoying a dynamic work environment. Ideal candidates are adaptable and thrive in a team setting, ready to embrace the challenges of working on the water. This is a fantastic opportunity to be part of a respected organization that values your contributions and offers a chance to grow within the industry.

Qualifications

• High School Diploma preferred, effective communication skills in English.
• Ability to lift 50 pounds and work in confined spaces.

Responsibilities

• Provide exceptional hospitality to guests and coworkers.
• Assist with boarding and disembarking of passengers.
• Maintain cleanliness and safety of all common areas.

Skills

Hospitality

Communication Skills

Teamwork

Problem-Solving

Education

High School Diploma or GED

Job description

Boston Harbor City Cruises Deckhand Job Description

Salary Range: Starting at $16/hour

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

Individuals in this position will serve as crew members onboard large capacity passenger vessels. Ideal candidates will be outgoing, friendly, and able to work a flexible schedule while being part of a team environment.

Essential Duties & Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM.
• Follow safety procedures to ensure the protection of passengers and vessel.
• Participate in routine training & safety drills.
• Handle lines to moor vessels to pier.
• Stand watch in ships' bows, sterns, or bridge wings to look for obstructions or to locate navigational aids such as buoys and lighthouses.
• Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment.
• Maintain the cleanliness and safety of all common areas.
• Sweep, mop, and wash down decks and exterior to remove dirt and debris.
• Load or unload materials from vessels; gather and remove trash from vessel.
• Service, clean, and supply restrooms.
• Be prepared to begin work at scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Perform security/safety patrols of all decks while vessel is underway. Communicate with passengers, answer questions, and respond to complaints.
• Assist with boarding and disembarking of passengers.
• Ability to work in confined spaces.
• Additional duties as assigned.

Requirements & Qualifications:

• High School Diploma (or GED or High School Equivalence Certificate) preferred.
• Effective understanding and communication skills in English, both written and verbal.
• Ability to work for extended periods without sitting.
• Ability to lift fifty (50) pounds.
• Ability to throw mooring lines from ship to pier.
• Normal color vision to interpret navigational lights and safety displays.
• Availability to work nights, weekends, and holidays.
• Must be a US Citizen or Permanent Resident, per maritime law.
• First Aid and CPR/AED certification is a plus but not required.

About Us:

City Experiences is passionate about providing memorable experiences on land and water. With over 40 years of success, our portfolio includes over 25 brands serving over 30 million guests annually. We seek enthusiastic team players who thrive in a communicative, creative, and cooperative environment.

The RESPECT Service System reflects our mission, vision, and values. We aim to foster a culture centered on RESPECT to achieve our goal of becoming a global leader in experiences and transportation.

We are an Equal Opportunity Employer, prohibiting discrimination based on race, color, religion, sex, age, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. We encourage all qualified applicants, including those with past convictions, to apply. We participate in the E-Verify program where applicable.

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Equal Opportunity Employer. For more information on your rights, see the Know Your Rights notice from the Department of Labor.