Deckhand | City Cruises New York

Hornblower Group; New York (NY); On-site; USD 36,000 - 54,000; Full time

Job summary

Hornblower Group is seeking a Deckhand to join City Experiences on the water. You will help maintain the vessel, assist with docking and guest safety, and ensure a memorable, guest-ready experience on every voyage.

The role requires strong customer service, physical fitness, and flexibility to work nights, weekends, and holidays. Opportunity to grow with a premier waterfront operator across a dynamic fleet.

Qualifications

• High school diploma or GED required or preferred.
• Strong customer service and communication skills.
• Ability to work outdoors and perform physically demanding tasks.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Provide hospitality to guests and coworkers.
• Assist with docking, undocking, and mooring lines.
• Monitor passenger areas and support safe vessel operations.
• Participate in safety drills and follow procedures.
• Maintain clean decks and guest areas.
• Assist with vessel maintenance and daily operations.
• Load and unload supplies and remove debris.
• Support the Captain and crew with daily tasks.

Skills

Customer service

Communication

Teamwork

Outdoor work

Physical fitness

Stamina

Stand for long periods

Mooring lines throwing

Color vision

Flexibility

TWIC Certification

Education

High School Diploma or GED

Job description

Hornblower Groupis a global leader in experienceand transportation.Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels.Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Deckhand – Help Create Unforgettable Experiences on the Water!

Schedule: Shifts include nights, weekends, and holidays based on business demands. Schedule variations will be communicated in advance.

Position Summary

Join the City Experiences team as a Deckhand and be part of an exciting waterfront operation where safety, teamwork, and guest satisfaction come together. You’ll help maintain the vessel, support safe operations, assist with docking, and ensure every guest enjoys a comfortable and memorable journey.

What You'll Do

• Provide exceptional hospitality to guests and coworkers.
• Assist with docking, undocking, and handling mooring lines.
• Monitor passenger areas and support safe vessel operations.
• Participate in safety drills and follow vessel safety procedures.
• Maintain clean, safe, and guest-ready decks, common areas, and restrooms.
• Assist with vessel maintenance, equipment checks, and general operational tasks.
• Load and unload supplies and remove trash and debris.
• Support the Captain and crew with daily vessel operations.

What We're Looking For

• High School Diploma, GED, or equivalent preferred.
• Must be at least 18 years of age.
• Strong customer service and communication skills.
• Energetic, dependable, and team-focused attitude.
• Ability to work outdoors and perform physically demanding tasks.
• Ability to stand for extended periods and lift up to 50 pounds.
• Ability to throw mooring lines from ship to pier.
• Normal color vision required for navigational and safety displays.
• Flexibility to work nights, weekends, holidays and extended shifts.
• TWIC certification may be required.

The Experience

This is more than a job — it’s an opportunity to work on the water, be part of an amazing crew, and help create memorable experiences for guests every day.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer.

Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical  The company also participates in the E-Verify program in certain locations.