Surveillance Operator - Pride of America

NCLA Norwegian Cruise Line America; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Norwegian Cruise Line America seeks a Surveillance Officer to observe, record, and report observations related to safety, security, and compliance aboard our vessel. You will monitor CCTV, report hazards to the bridge, and help ensure adherence to SMS and casino operations.

The role requires one year of casino surveillance or related experience, English proficiency, a high school diploma, and STCW training; strong attention to detail and ability to work in a multicultural crew environment.

Qualifications

• Minimum of 1 year experience as a casino dealer or surveillance in a hotel or casino environment, or equivalent.
• Intermediate to Advanced English verbal and writing skills with proper grammar.
• High School Diploma or Foreign Equivalent is required.
• Position-specific STCW training from an accredited institution is required.

Responsibilities

• Observe, record and report real-time surveillance observations affecting ship safety and security.
• Monitor CCTV and real-time ship, passenger and crew safety compliance with SMS and policies.
• Report to the bridge any observations that may jeopardize vessel safety.
• Conduct audits and risk assessments of stock movements and sales as needed.
• Train other camera/system users and assist Surveillance Manager with system improvements.
• Maintain surveillance equipment and ensure proper usage and integrity of recordings.

Skills

Casino games knowledge

English proficiency

Education

High School Diploma or Foreign Equivalent

STCW training

Tools

CCTV systems

Micros/Fidelio accounting systems

Job description

POSITION SUMMARY

To observe record and report observations relevant to the safety and security of the ship, passengers, and crew; and compliance with company policies and procedures. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

ESSENTIAL FUNCTIONS

• Have a well-developed understanding of the operation and management of CCTV recording and monitoring equipment.
• Conduct real time monitoring of Ship/passenger/crew Safety and Security, and compliance with SMS and other policies and procedures.
• Immediately report to the bridge any real time security and safety observations that may place the ship, passengers, or crew in jeopardy.
• Conduct retrospective reviews of incidents or accidents relating to the ship/crew/passengers.
• Undertake reviews and complete reports of injury cases reported by the Security Officer.
• Assist the Surveillance Manager in completing audits and risk assessments of outlet stock movements and sales.
• Be familiar with and conduct audits of the Micros/Fidelio or any other computer-generated accounting Systems.
• Must know and understand well all games offered in company’s casinos, needs to understand well all gaming operation in general as well as basic gaming protection.
• Monitor and record safety drills.
• Monitor and record bunkering, storage, and baggage handling activities.
• Monitor and record tender operations.
• Monitor and record red zone operations.
• Monitor and record port time operations with special emphasis on compliance with Vessel Security Plan.
• Complete a daily log with details including red zone operations, tender operations, embarkation and disembarkation processes, and communications to and from the bridge and any other departments, and observations that may result in more specific reports.
• At the end of a shift complete a handover that includes major observations and any on-going matters that require follow-up action.
• At commencement of a shift ensure that all operational equipment is functioning and that the shift handover document is understood.
• When completing written reports where possible include information that details date, time, place and description of event and persons involved.
• When completing written reports of observations record the event on incident, occurrence or safety evidentiary tapes.
• Maintain the daily and monthly rotation of tapes.
• Make recommendations to the Surveillance Manager concerning improvements to camera coverage and efficient use of the surveillance system.
• Assist and train other camera/system users such as officers from the bridge and engine control room.
• Report any malfunctioning of surveillance equipment to the Surveillance Manager.
• Use surveillance cameras for operational purposes only.
• Report any inappropriate use of surveillance cameras by other users.
• Report any interference with or altering of surveillance camera positions.
• Have a good understanding of emergency duties, safety rules, ship's organization, and duty requirements.
• Performs other related duties as assigned or as directed.
• The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS, EDUCATION AND ATTRIBUTES

• Intermediate to Advanced knowledge and experience with the games offered by the casino is required.
• Minimum of one (1) year experience as a casino dealer is required; or have a minimum of one year's experience within the surveillance field in connection with a hotel or casino environment, or equivalent.
• Intermediate to Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• High School Diploma or Foreign Equivalent is required.
• Position-specific STCW training from an accredited educational institution is required.

ATTRIBUTES

• Must be able to work in a multi-cultural environment
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement and fun
• Able to work 7 days a week
• Demonstrate positive behaviors; smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

PHYSICAL REQUIREMENTS

• NCL America: The U.S. Coast Guard (USCG) requires all crew members employed with NCL America aboard the Pride of America to hold a Merchant Mariner Credential (MMC). In order to qualify for a MMC, applicants must demonstrate specific physical abilities necessary to perform shipboard duties per USCG guidelines (COMPDTPUB 16700.4 NVIC 04-8). Shall have a Body Mass Index (BMI) of 40.0 or less. Blood Pressure as per USCG a maximum 160/100.
• NCLH International Flag: In addition to the above, NCLH requires the following for all crew members for all international flagged ships: Shall have a Body Mass Index (BMI) of 35.0 or less. Blood Pressure as per USCG a maximum 140/90.
• The verifying medical practitioner doubts the applicant’s ability to successfully perform any of the following functions, a suitable practical demonstration is required for those functions. The verifying medical practitioner, in consultation with any other qualified practitioners he/she deems appropriate, determines whether a practical demonstration is necessary, and whether the applicant is physically competent or not physically competent.
• General Movement:
  • Is able to maintain a sense of balance without disturbance while walking and standing.
  • Is able to climb up and down vertical ladders and stairways.
  • Is able to step over a door sill or coming up to 24 inches in height.
  • Is able to move through a restricted opening of 24 inches by 24 inches.
  • Is able to open and close watertight doors that weigh up to 55 pounds.
  • Must be able to move hands/arms in vertical and horizontal directions, rotate wrists and reach above shoulder height to turn handles.
  • Is able to repeatedly lift at least a 55-pound load off the ground, and to carry, push or pull the same load over a long distance (minimum of 150 feet) and up/down multiple staircases over a four-hour period.
  • Is able to pull an un-charged 1.5-inch diameter, 50’ fire hose with nozzle to full extension, and to lift a charged 1.5-inch diameter fire hose to firefighting position.
  • Is physically able to put on a Personal Flotation Devise (PFD) without assistance from another individual.
  • Is capable of normal conversation in English.
  • Is able to intermittently stand on feet for up to four hours with minimal rest periods.
  • Must have no physical limitations that would hinder or prevent the performance of duties.
  • Must have no limitation of motion.
• Senses:
  • Is able to react to visual alarms and instructions.
  • Is able to react to audible alarms and instructions.
• Vision:
  • Ability to adjust focus, depth perception, peripheral vision.
  • Distance vision and close vision must be in accordance to ILO: Vision required for ship’s navigation (e.g. chart and nautical publication reference, use of bridge instrumentation and equipment, and identification of aids to navigation)
  • Normal Vision required to perform all necessary functions in darkness without compromise.
  • Color perception must be intact for Deck/Engine Watch standing officers.
  • Vision required reading instruments in close proximity, to operate equipment, and to identify systems/components as Necessary.
• Upper Body:
  • Is able to move their shoulders, elbows & wrists (without disease, injury): bending, extending, move their arms away from the midline of the body, rotating.
  • Is able to grasp and manipulate common tools such as wrenches, hammers, screwdrivers and pliers.
  • Is able to crouch, kneel and crawl.
  • Is able to distinguish differences in texture and temperature by feel.
  • Is able to elevate their shoulder joint forward and move his arms away from the midline of the body.
  • Is able to flex their elbow joint and extend his arm completely.
  • Is able to move their wrist completely and able to sustain weights of 55 pounds.
  • Is able to move their hand up and down 45 degrees / completely.
  • Is able to clench fist, pick up a pin, grasp an object or touch tips of at least 3 fingers with thumb.
  • Has distal phalanx of either thumb, distal and middle phalanx of an index, middle, or ring finger of either hand, irrespective of the absence or loss of little finger.
  • Do not have Scars and deformities of the fingers or hand that are symptomatic or that impair normal function to such a degree as to interfere with the satisfactory performance of sea duty.
  • Must not have intrinsic paralysis or weakness, including nerve palsy sufficient to produce physical findings in the hand such as muscle atrophy or weakness.
• Lower Body:
  • Is able to move their hips, knees & ankles (without disease, injury): bending, extending, move their legs away from the midline of the body, rotating.
  • Must not have Plantar fasciitis.
  • Must not have loose or foreign bodies within the knee joint.
  • Must not have physical findings of an unstable or internally deranged joint.
  • Must not have history of uncorrected anterior or posterior cruciate ligament injury.
  • Must not have surgical correction of any knee ligaments if symptomatic or unstable.
  • Must not have history of congenital dislocation of the hip, osteochondritis of the hip (Legg-Perthes disease) or slipped femoral epiphysis of the hip.
  • Must not have hip dislocation within 2 years before joining the ship.

WORK ENVIRONMENT & PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to meet the above physical and health requirements. While performing the duties of this job the employee is regularly required to meet the above physical and health requirements. This is a minimal description of duties. Other work requirements may be necessary and assigned as business or maritime law dictates.

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

COMPANY CULTURE

At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands.