Decision Support Administrator

Cook Systems; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Cook Systems in Orlando is seeking a Business Intelligence Support Specialist to empower users with BI tools for data querying and reporting. You will assist clients with OLAP tools, extract data, and ensure reliable system functionality and security.

The role involves collaborating with teams to optimize queries, support production systems, and maintain metadata across BI environments. A degree in CS/IS and 0–1 year BI experience are preferred, with a focus on detail and problem solving.

Qualifications

• Degree in CS/IS or related field or equivalent work experience.
• 0–1 year IT experience in BI tools and systems.
• Familiarity with data modeling and data architecture development.
• Ability to work independently under guidance.
• Strong problem-solving and attention to detail.

Responsibilities

• Assist users with BI tools for data queries and reports.
• Help customers use OLAP tools to extract and compile data.
• Review and optimize queries for performance.
• Participate in design, development, and documentation of systems.
• Monitor and upgrade enterprise OLAP reporting tools.
• Ensure interoperability and security of front-end components.
• Maintain metadata coordination and support production systems.

Skills

Data modeling

Problem solving

Attention to detail

Independent work

Education

Associate’s or Bachelor's Degree in CS/IS

Tools

OLAP tools

Job description

About Cook Systems

Since 1990, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving. Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.

Summary

Join our team as a Business Intelligence Support Specialist, where you will empower users to harness the capabilities of business intelligence tools for data querying and reporting. Your role will involve assisting customers with OLAP tools, extracting data, and ensuring seamless system functionality and security.

Responsibilities

• Support users in utilizing business intelligence tools for database queries and report generation.
• Assist customers in using OLAP tools to extract and compile data for queries and reports.
• Review and optimize queries to address performance issues.
• Participate in the design, development, and documentation of systems.
• Monitor and upgrade enterprise-wide OLAP query and reporting tools.
• Ensure interoperability and security of front-end components.
• Maintain metadata coordination and support production systems.

Required Skills

• Associate’s or Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• 0 to 1 year of IT work experience in business intelligence tools and systems.
• Familiarity with process and data modeling and data architectural development methodologies.
• Ability to function independently under the guidance of senior professionals.
• Strong problem-solving skills and attention to detail.

Benefits At Cook Systems

We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:

• Medical coverage through Blue Cross Blue Shield, with two plan options
• Dental and vision coverage
• Life, critical illness, and accident insurance through Unum
• Flexible Spending Account and Dependent Care FSA options through Navia
• Health Gap Insurance through Sun Life
• 401(k) retirement plan through The Standard, with eligibility after six months

Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support. We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.