Dealership Service Advisor - Salem Ford

Key Auto Group; Salem (NH); On-site; USD 50,000 - 70,000; Full time

Job summary

Key Auto Group is seeking a Dealership Service Advisor for Salem Ford in Salem, NH. You will oversee service orders and the flow of the drive lane, ensuring prompt, courteous, and effective service while maintaining high customer happiness scores.

In this role, you will take ownership of the customer experience, provide concierge support for owner inquiries, and coordinate technician work to maximize service efficiency and satisfaction.

Qualifications

• Ability to organize and manage multiple tasks.
• Proven ability to lead and manage a team.
• Strong communication with customers to ensure satisfaction.
• Professional appearance appropriate for a client-facing role.
• Track record of achieving service and sales goals.
• History of high customer satisfaction scores.
• Collaborative, team-focused mentality.
• Able to work with minimal supervision.
• Must have a clean driving record and valid license.

Responsibilities

• Oversee service orders and flow of drive lane.
• Ensure customers receive prompt, courteous, and effective service.
• Take ownership of the customer experience and drive positive impressions.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is effectively allocated and sold to customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as needed.
• Oversee warranty claims administration and supervise service department staff.
• Set schedules and assign tasks to service department employees.
• Reinforce company policies and adhere to standards.
• Encourage compliance with laws and regulations.
• Maintain good relationships with factories and employee relations.

Skills

Excellent organizational skills

Demonstrated ability to manage others

Fantastic communication skills

Professional personal appearance

Consistent service/sales results

Positive customer satisfaction track

Team-oriented

Independent work capability

Clean driving record & license

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dealership Service Advisor - Salem Ford

Salem, NH, US

9 days ago Requisition ID: 6133

Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.

Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

• Oversee service orders and flow of drive lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Happiness scores at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of the service department
• Set schedules and assigns tasks to service department employees
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain a good working relationship with factory(s) and foster positive employee relations
• Collaborate with upper management to make service department hiring and discipline decisions

Qualifications

• Excellent organizational skills
• Demonstrated ability to manage others
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team-oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license