Dealership General Manager: Lead with Hospitality

Swickard Auto Group; Seattle (WA); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Career Path

Ongoing training

Growth opportunities

Equal Opportunity Employer

Health insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401k plan

Paid Holidays

PTO

Job summary

Swickard Auto Group in Seattle is seeking a General Manager to oversee all dealership operations, drive profitability, ensure customer satisfaction, and maintain compliance with industry standards. The role requires strong leadership, business acumen, and deep automotive knowledge.

You will lead the sales, service, and administrative teams; develop annual business plans, monitor financial performance, set sales goals, manage inventory, and implement cost-saving measures.

Qualifications

• 5+ years as GSM or 3+ years as GM at a franchise dealership with a track record of success.
• Strong leadership and interpersonal skills.
• Excellent written and verbal communication and negotiation abilities.
• Strong financial acumen and analytical skills.
• Knowledge of automotive industry trends and best practices.
• Ability to work under pressure and meet deadlines.
• Outgoing, and positive attitude.

Responsibilities

• Develop and implement annual business plans and budgets.
• Monitor and analyze financial performance, including sales & service, profit margins, and expenses.
• Implement cost-saving measures and strategies to improve profitability.
• Set and achieve sales goals for new and used vehicles.
• Oversee the sales team, providing training, coaching, and motivation.
• Manage inventory levels to optimize sales and minimize costs.
• Ensure exceptional customer satisfaction throughout the entire sales and service process.
• Resolve customer complaints and address issues promptly.
• Implement customer loyalty programs and initiatives.
• Develop and maintain a positive work environment.
• Manage employee performance and address disciplinary issues.
• Recruit, train, and manage a high-performing team.
• Ensure compliance with all applicable laws, regulations, and industry standards.
• Maintain accurate records and documentation.
• Manage relationships with manufacturers and suppliers.
• In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers.

Skills

Leadership

Financial acumen

Interpersonal skills

Negotiation

Analytical skills

Industry knowledge

Job description

Swickard Auto Group in Seattle is seeking a General Manager to oversee all dealership operations, drive profitability, ensure customer satisfaction, and maintain compliance with industry standards. The role requires strong leadership, business acumen, and deep automotive knowledge.

You will lead the sales, service, and administrative teams; develop annual business plans, monitor financial performance, set sales goals, manage inventory, and implement cost-saving measures.