Dealership Assistant Service Manager

CarGuys Inc.; Winston-Salem (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

CarGuys Inc. in Winston-Salem, NC is seeking a dynamic Assistant Service Manager/Express Lane Manager to oversee daily express lane operations and service department activities.

You will lead service advisors and technicians, drive customer satisfaction, monitor workflow and inventory, and collaborate with other departments to maintain quality, safety and efficiency in a fast-paced dealership environment.

Qualifications

• Experience in automotive service management preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to multitask and prioritize tasks.
• Detail-oriented with a focus on quality and efficiency.
• Proficient with service management software.

Responsibilities

• Oversee daily operations of the express lane and service department.
• Lead service advisors and technicians, guiding and supporting teams.
• Monitor service workflow to ensure timely vehicle completion.
• Maintain high customer service by addressing inquiries and concerns promptly.
• Collaborate with departments to streamline processes and boost efficiency.
• Implement and uphold company policies for a safe, productive environment.
• Assist in training staff to enhance skills and knowledge.
• Monitor inventory levels and ensure adequate service supplies.

Skills

Leadership

Interpersonal skills

Customer service

Multitasking

Detail oriented

Computer skills

Tools

CDK

Dealertrack

Vinsolutions

RouteOne

Xtime

Job description

CarGuys Inc. -America’s #1 Automotive Recruiter

If you are looking for a new career in the car Biz CarGuys Inc. is the go-to company to assist you. We work with dealerships that are looking to hire, all across the country.

Anytime you are looking to find a new career…contact us, CarGuys Inc. to assist. We help dealers to hire, from porters all the way up to CEO’s .

Currently we have a dealership in your area looking to hire an Assistant S Service Manager/ Express Lane Manager.

Are you passionate about providing exceptional service? Do you thrive in a fast-paced environment? We're looking for a dynamic individual to join our team as an Assistant Service Manager/Express Lane Manager!

Responsibilities:

• Oversee daily operations of the express lane/service department.
• Manage a team of service advisors and technicians, providing guidance and support to ensure customer satisfaction.
• Monitor service workflow to ensure timely completion of customer vehicles.
• Maintain a high level of customer service by addressing inquiries and concerns promptly and professionally.
• Collaborate with other departments to streamline processes and improve overall efficiency.
• Implement and uphold company policies and procedures to maintain a safe and productive work environment.
• Assist in training and development of staff members to enhance their skills and knowledge.
• Monitor inventory levels and ensure adequate supplies are available for service operations.

Requirements:

• Previous experience in automotive service management or related field preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Ability to multitask and prioritize tasks effectively.
• Detail-oriented with a focus on quality and efficiency.
• Proficient computer skills, including familiarity with service management software.
• Valid driver's license and clean driving record.

Join our team and be part of a company that values teamwork, integrity, and excellence.

We offer competitive compensation, benefits, and opportunities for advancement.

Keywords:

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