Dealer Support & Quotes Specialist

Quaker Window Products; Freeburg (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Quaker Window Products is seeking a Customer Service Representative to join our Residential Sales support team. This role coordinates quotes and orders for Lumberyard and Specialty Dealer customers, handling calls and ensuring customer satisfaction.

You'll learn and maintain expertise in Quaker's Q1 and Green Screen systems, plus the Residential Window and Door products, while communicating across internal teams to keep processes smooth. This is a full-time on-site role based in Missouri.

Qualifications

• Proficient with Microsoft Office software: Excel, Word, Outlook.
• Professional phone etiquette.
• Basic math skills including converting decimals to fractions.
• Basic knowledge of Quaker's Q1 quote and order and Green Screen Systems preferred.
• Basic knowledge of Quaker's Residential Window and Door Products preferred.

Responsibilities

• As the point of contact with Lumberyard and Specialty Dealers, assist in coordination of all residential quotes and orders for dealers.
• Take incoming customer calls, identify the customer needs and achieve the highest level of satisfaction.
• Assist with Return Merchandise Authorizations and credit requests by gathering information for Quaker's Accounts Payable team.
• Communicate order updates as needed.
• Assist customers with Quaker's Q1 quote and order system needs, quotes, orders, delivery issues or any other issues that pertain to customer support and satisfaction.
• Build an ongoing relationship and trust with customer accounts.
• Work closely with other team members to facilitate the quoting, order process and customer support for Quaker's Lumberyard or Commercial Sales and Support Team.
• Work with Sales Representatives to support the sales process.
• Communicate with Lumberyards, Specialty Dealers and Sales Representatives.
• Learn and then maintain thorough knowledge of Quaker's Q1 and Green Screen System.
• Learn and then maintain thorough knowledge of Quaker's Residential Window & Door Products.
• Prompt and regular attendance at an assigned work location.
• Interact and communicate with employees and customers in an appropriate manner.
• Availability on site to confer with staff members with whom the employee must interact on a regular basis.
• Communicate via email, prepare reports and work schedules.
• Review and analyze data and information concerning Return Merchandise Authorization(s).
• Plan, prioritize and monitor order activities.
• Complete assigned tasks/projects in a timely manner.

Skills

Microsoft Office

Excel

Word

Outlook

Phone etiquette

Basic math

Q1 quote system

Green Screen Systems

Residential windows and doors

Education

High School Diploma or GED

Job description

Quaker Window Products is seeking a Customer Service Representative to join our Residential Sales support team. This role coordinates quotes and orders for Lumberyard and Specialty Dealer customers, handling calls and ensuring customer satisfaction.

You'll learn and maintain expertise in Quaker's Q1 and Green Screen systems, plus the Residential Window and Door products, while communicating across internal teams to keep processes smooth. This is a full-time on-site role based in Missouri.