Dealer Support Associate

HYUNDAI Translead, Inc; Plano (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA contribution

401(k) matching

Vehicle allowances

Life & Disability Insurance

Paid parental leave

Volunteer time off

Job summary

Hyundai Capital America is seeking a Dealer Support Associate to serve Hyundai, Genesis and Kia dealers. You will handle inbound calls and emails, resolve inquiries with one-touch resolutions, and support multiple internal departments with policy-guided service.

This role is based in Plano, TX within the Operations Division. It requires strong customer service, communication, and multitasking in a fast-paced environment; training and growth opportunities are offered.

Qualifications

• At least 3 years in Consumer Finance.
• At least 5 years in a Customer Service Call Center.
• Experience in fast paced, agile environment.
• High school diploma or GED.
• Strong people skills, communication and ethics.
• Ability to multitask with little supervision in a fast pace.
• Broad knowledge of company product offerings.
• Ability to manage high volume incoming calls.
• Computer/technical skills.
• Ability to work under pressure.

Responsibilities

• Handle inbound calls and email requests to educate HCA Dealers, Sales team and internal departments.
• Make outbound calls to Dealers, Sales team, internal departments, and external parties.
• Review or create documents needed for customers; ensure conformance to policies and guidelines.
• Participate in coaching and development sessions to co-create solutions and improve performance.
• Other Duties as Assigned.

Skills

Customer service

Communication

De-escalation

Multitasking

Attention to detail

Numerical aptitude

Education

High School Diploma or GED

Tools

Computer/Technical skills

Job description

Job Description

Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for:

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
• Associate / Sr. Associate: $350
• Director: $800
• Executive Director: $900
• VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What to Expect

This position is responsible for managing dealer and internal inquiries received via inbound phone calls and email request. As a front line to our Genesis, Hyundai and Kia dealers, the Dealer Support Associate will be responsible for providing best-in-class service by thoroughly researching the request and providing one-touch resolution(s) in accordance with HCA’s policies and procedures. The associate will be equipped to operate with a high level of autonomy with the capacity to support Consumer Credit, Collections, Servicing, Remarketing, Tax, and Compliance for continued organizational growth, agility, and improvement. Associates in this position will be expected to continue to develop their knowledge, skills, and abilities to support the operations’ division initiatives. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

What You Will Do

1. Handle inbound calls and email request to help educate HCA Dealers, HCA Sales team and other internal departments regarding Pre-Funding, Post-Funding, and HCA’s consumer portfolio. Document and update all applicable, approved systems.
2. Make outbound calls to HCA Dealers, Sales team, internal departments, and external parties as applicable.
3. Review, request or create documents needed for the customers. Ensure conformance to HCA policies and established guidelines as well as all State and Federal Regulations.
4. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.
5. Other Duties as Assigned.

Qualifications

What You Will Bring

• At least 3 years’ experience in Consumer Finance preferred
• At least 5 years' experience in a Customer Service Call Center preferred
• Experience in fast paced, agile environment
• High school diploma or general degree (GED)
• Exceptional people skills, communication skills and an ethical mindset
• Strong aptitude for numbers and calculations with high attention to detail and accuracy
• Excellent customer service, active listening, problem-solving and de-escalation skills
• Ability to multitask with little supervision in a fast pace, team environment
• Broad knowledge on company product offerings preferred
• Ability to manage high volume incoming calls
• Ability to provide peer feedbackComputer/technical skills
• Ability to work under pressure
• Ability to effectively build and maintain relationships

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment. Overtime is required in this position from time to time.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail].

Primary Location

United States-Texas-Plano

Work Locations

Dallas, TX 6100 W. Plano Parkway, Suite 2000 Suite 2000 Plano 75093