Dealer Relations Manager - LoJack

Solera; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Dealer Relations Manager, where you'll transform customer relationships and drive growth in the automotive sector. This role requires you to leverage your expertise in sales and customer service to enhance dealer satisfaction and profitability. You will be at the forefront of implementing innovative solutions that meet the evolving needs of automotive dealers. With a focus on building strong partnerships and delivering exceptional service, you will play a crucial role in the success of the business. If you're passionate about making a difference and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 5+ years in franchise dealership or large-scale software sales required.
• Ability to build strong, long-term customer relationships.
• Experience in B2B and B2C sales training and solution adoption.

Responsibilities

• Ensure best-in-class customer experience and account profitability.
• Manage dealer relationships and support the sales team.
• Prepare presentations and support dealer training.

Skills

Customer Relationship Management

Sales Strategy

Problem Solving

Communication Skills

B2B and B2C Sales

Technical Proficiency

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Zoom

LinkedIn

Job description

Dealer Relations Manager

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

As a Dealer Relations Manager, you’ll be responsible for growing existing and new customers into highly profitable, happy customers. You’ll work in Spireon’s highest growth division, New Car Franchise Dealer, selling and servicing our industry leading LoJack connected car solution. Territory is based out of Mid-Atlantic (DC/VA/MD).

With LoJack, automotive dealers connect, sell, and retain customers through an all-in-one lot management, consumer vehicle management and service retention tool. Our solution hits the sweet spot of today’s car dealer needs by reducing risk, driving sales process efficiency, CSI, F&I profit and service & sales retention. The DRM role is an extremely challenging and rewarding position as you will be the driving force behind Spireon’s dealer’s success.

What You’ll Do

1. Ensure a best in class customer experience through supporting onboarding, and leading account maintenance and profitability.
2. Effectively manage the performance of your assigned accounts; including the dealer’s sell-through rate of the LoJack solution to consumers and managing monthly reorders.
3. Support the sales team by understanding products and services clients purchased; manage dealer relationships to answer questions about products, services and billing accuracy.
4. Partner with your auto dealers to build strong relationships and drive adoption of LoJack across all stakeholder departments including, sales, service, F&I, and store management.
5. Achieve high customer satisfaction by quickly solving customer issues and proactively managing customer health, taking immediate action as needed for at risk accounts.
6. Utilize Salesforce.com to document and drive the sales process with prospects and customers.
7. Prepare presentations, support dealer training.
8. Effectively manage your time and activity to meet the needs of existing customers while growing your overall book of business.

What You’ll Bring

1. 5 years plus experience in a franchise dealership OR experience with large-scale integrated solution software sales to Automotive Franchise Dealerships required.
2. Experience with B2B and B2C sales training and solution adoption.
3. High school diploma or general education degree (GED). Bachelor’s degree preferred.
4. Ability to establish and maintain strong, long-term customer relationships.
5. Develop product knowledge quickly and articulate how product impacts each department in the dealership.
6. Successful track record of reduced churn, customer satisfaction and maintaining strong relationships.
7. Proficient in technology/tools to drive the sales process: Salesforce, Word, Excel, PowerPoint, Zoom.com, LinkedIn, etc.
8. Experience working in a startup environment highly preferred.
9. Up to 75% travel depending on size of region and distribution of dealerships including overnight stays.
10. Ability to work extended hours and be “on-call” after regular business hours as needed.
11. Self-motivated, team player who is resilient, comfortable with change, and detail oriented.
12. Skilled communicator – both verbal and written.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.