Dealer Registration Coordinator - Remote

OPENLANE; Carmel (IN); Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative technology company is seeking a Dealer Registration Coordinator to play a crucial role in ensuring smooth customer transitions and maintaining data integrity. This remote position offers the opportunity to collaborate with sales professionals and external dealerships while ensuring compliance with company policies. The ideal candidate will be highly organized, detail-oriented, and possess strong communication skills. Join a forward-thinking team that values curiosity and smart risk-taking, and enjoy competitive pay, comprehensive benefits, and opportunities for professional growth.

Benefits

Medical, dental, and vision benefits

401K with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave

Employer-paid disability and life insurance

Tuition Reimbursement

Opportunities for skill expansion

Employee Assistance Program

Leap into Service Day to volunteer

Company culture of internal promotions

Qualifications

• Highly organized and detail-oriented with excellent communication skills.
• Resourceful with the ability to prioritize and manage projects effectively.

Responsibilities

• Coordinate with Sales Professionals and dealerships to maintain customer data.
• Ensure compliance with company policies and maintain data integrity.
• Handle customer interactions professionally and courteously.

Skills

Customer Service

Communication Skills

Organization

Critical Thinking

Google Suite

Education

High School Diploma or equivalent

Job description

Dealer Registration Coordinator - Remote

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This is a remote position. Operating hours are 9am - 6pm EST or 11am - 8pm PST.

Who We Are:

At OPENLANE, we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:

• Driven Waybuilders: We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity: We seek to understand and improve our customers’ experience.
• Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
• Fearless Ownership: We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and rapid advancement

Role Overview:

A Dealer Registration Coordinator will coordinate with OPENLANE Sales Professionals and external dealerships to gather, audit, input, and maintain customer data in our information systems. Must ensure adherence to company policies, procedures, and applicable laws.

Responsibilities:

• Ensure a smooth transition for customers from point of sale through to full activation.
• Obtain customer information and input into the operating system and CRM accurately and according to guidelines.
• Review customer documents to ensure compliance with policies.
• Maintain accurate records and perform follow-up on missing documentation.
• Conduct audits and maintain customer data integrity.
• Support customer account issues, ensuring proper follow-through and resolution.
• Handle all customer interactions professionally and courteously.
• Collaborate effectively within a team environment.

Minimum Qualifications:

• High School Diploma or equivalent.
• Comfortable using Google Suite.
• Highly organized and detail-oriented.
• Excellent verbal and written communication skills.
• Resourceful with the ability to prioritize and manage projects.
• Critical thinking skills to identify errors and troubleshoot issues.

Preferred Qualifications:

• At least one year of customer service experience.

Additional Details:

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industry: Motor Vehicle Manufacturing