Dealer Performance Manager

TrueCar, Inc.; Chicago (IL); Hybrid; USD 100,000 - 120,000; Full time

Job summary

TrueCar, Inc. is seeking a Dealer Performance Manager to engage and manage dealer accounts within the Chicago area. In this role, you will work directly with dealers to ensure success on the TrueCar platform, using your relationship management skills. The ideal candidate will have experience in the automotive industry and strong communication abilities. Compensation includes a competitive salary between $100,000 and $120,000, along with incentives.

Qualifications

• Demonstrated success in relationship management in the automotive industry.
• Excellent communication and presentation skills, with the ability to listen for understanding.
• Experience with Salesforce or other CRM tool utilization.

Responsibilities

• Manage, maintain, and retain dealer accounts within an assigned book of business.
• Onboard, train, and support dealer accounts using standard practices.
• Advocate for dealer success to reduce churn and problem-solve issues.

Skills

Relationship management

Communication skills

Problem-solving

Technical proficiency

Tools

Salesforce

Customer Relationship Management tools

Job description

If you enjoy working directly with dealers, then this is the position for you! Serving as a field service provider for TrueCar, the Dealer Performance Manager is responsible for engaging, managing, and retaining dealer accounts within their book of business to ensure a consistent revenue and profitability stream aligned with strategic goals. In this role, reporting to the Regional Manager, Dealer Performance, you will soft-sell TrueCar products and features to existing dealers, acting as a liaison between dealers and TrueCar, understanding the needs of dealers, and problem-solving. We hire “in-territory” for this position as the expectation is you’ll be visiting dealers proximal to you daily while traveling to outlying areas on a routine basis.

The ideal candidate for this position will reside in the Chicago, IL, Indianapolis, IN, Detroit, MI, Cincinnati, OH, or Cleveland, OH areas and support a book of business across the region.

How you will contribute to TrueCar’s success:

• Manage, maintain, and retain dealer accounts within an assigned book of business, ensuring a consistent cadence of in-person engagement with dealers.
• Advocate for dealer success to reduce churn and problem-solve issues.
• Onboard, train, and support dealer accounts using standard practices developed to provide efficient support for a book of business.
• Ensure dealers have the resources available to enable their success on the TrueCar platform using all available self-service collateral, training materials, and performance reporting.
• Work collaboratively with Account Executives, Dealer Operations, and Dealer Training teams to support the needs of an assigned book of business by troubleshooting, reporting, documenting, and taking initiative in problem-solving issues.
• Establish and maintain strong relationships with dealer senior leaders and decision-makers.
• Monitor and resolve dealer escalations with all involved functional areas, including Dealer Performance and Sales Operations teams, to assure approval and success. Support and lead the resolution of challenges where required.
• Serve as liaison between the Dealer and Dealer Operation teams with respect to product implementation and continuous product management.
• In partnership with the Dealer training team, learn about new or upcoming products and features, ensuring a high level of personal proficiency in knowledge and functionality of products. Serve as subject matter expert in TC products.
• Support a team environment with strong morale and positive energy, anchored on sales goals.
• Report and record all sales activity notes within Salesforce and communicate properly with applicable team members.
• Serve as a Change Agent, leading change and acting as a catalyst for continuous improvement.
• Support the management of accounts receivable for assigned accounts.
• Demonstrate a high level of attentiveness towards dealers and actively contribute to a culture that encourages high-quality service with a sense of urgency.
• Develop trusting relationships and open communication, accepting feedback (up and down).

Your Expertise:

• Demonstrated success in relationship management in the automotive industry
• Tech-savvy with the ability to understand, interpret, and present data with a consultative approach
• The ability to grasp new concepts quickly, with an open mind for change, and a willingness to solve problems
• Excellent communication and presentation skills, with the ability to listen for understanding and influence outcomes
• Proven track record of excellent client service
• Ability to travel domestically by car, using personal vehicle, and by airplane or car for overnight trips up to 20% of the time
• Experience with Salesforce or other Customer Relationship Management tool utilization
• Expertise in interfacing with client contacts at various levels.
• Demonstrated ability to effectively present information including complex technical content, and respond to client requirements/requests.
• Ability to understand client standards and requirements pertaining to offered products, features, and capabilities.
• Ability to communicate client requirements and methodologies to the internal organization to ensure alignment
• Ability to represent the company within an assigned book of business
• Ability to utilize state-of-the-art office software and learn new software
• High integrity, self-starter, strong work ethic, with a high level of energy

Base salary + incentive: $100,000 - $120,000