Dealer Operations Coach (Seattle/Tacoma, WA)

Dealer Tire; United States; Remote; USD 62,000 - 78,000; Full time

Job summary

Dealer Tire is seeking a driven Dealer Operations Coach to enhance dealership performance through effective operational management and customized coaching. This role requires strong interpersonal skills and project management expertise to build relationships and implement strategies that elevate results. Ideal candidates will possess a BA/BS degree and 1-2 years of relevant experience, thriving within a drug-free environment offering a competitive benefits package.

Benefits

Paid time off

Medical benefits

Dental benefits

Vision benefits

401k match (50% on the dollar up to 7% of employee contribution)

Commission, bonus or profit sharing

Qualifications

• Minimum of 1-2 years experience in organizational and project management.
• Proficient in communication and effective presentation skills.
• Understanding of dealership operations and training dynamics.

Responsibilities

• Collaborate with management on dealership performance improvements.
• Create customized coaching solutions to enhance personnel performance.
• Manage activity tracking in the sales contact system.

Skills

Collaboration

Communication

Critical Thinking

Customer Focus

Diagnostic Skills

Industry/Product Knowledge

Initiative

Influence

Operational Excellence

Developing Program Champions

Education

BA/BS degree preferred

Tools

Microsoft Office Suite

Job description

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Base Pay Range:

$62,500 - $77,974.05

As a Dealer Operations Coach, your essential job functions will include the following:

Operational Management

• Work with Regional Operations Management to effectively implement an effective dealership contact strategy.
• Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance.
• Work with dealership management to gain support, change behavior and drive results.
• Quickly build relationships at all levels of the dealership in order to implement changes.
• Resolve customer service issues related to any OEM program.
• Develop and maintain consistent contact schedule with assigned dealers.
• Manage all activity tracking and account information in the sales contact system.
• Communicate to management and Account Managers as needed on dealership activity challenges.
• Manage all activity tracking and account information in the Salesforce.
• Submit timely update reports, itineraries, and expense reports to management as required.

Operational Execution

• Complete all activities required to effectively analyze and diagnose dealership gaps and drivers.
• Understand and assess dealership associates knowledge and skills related to in dealership training, program support, product knowledge, and retail tire sales.
• Create and execute customized coaching solutions to improve dealership personnel performance across all areas.
• Coach and assist dealership staff on tools and resources to effectively sell necessary products and services.
• Deliver on-site value-added in dealership visits and coordinate efforts with Account and Operations Management.
• Deliver approved presentations; coaching, or instruction to dealer staff, as appropriate
• Maintain familiarity with current learning and performance improvement industry standards, approaches, and innovations.
• Act as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
• Perform competitive shop reports and provide competitive evaluations, as needed.
• Assist Account Managers and Dealerships in understanding competition to develop product screen and pricing strategy.
• Maintain high level of expertise with all OEM programs.

Other Duties as Assigned

Position Requirements

• BA/BS degree preferred.
• Minimum of 1-2 years of experience in a position that would display organizational and project management skills.
• Meet the requirements of Dealer Tire’s Motor Vehicle Record and Company Vehicle Fleet Policies.
• Proficient with Microsoft Office Suite.
• Excellent interpersonal and communication skills.
• Effective presentation skills.

Competencies Required

• Collaboration
• Communication
• Critical Thinking
• Customer Focus
• Diagnostic Skills
• Industry/Product Knowledge
• Initiative
• Influence
• Operational Excellence
• Developing Program Champions

Physical Job Requirements

• Continuous viewing from and inputting data to a computer screen.
• Sitting and standing for long periods of time.
• Travel as required, >80%.

Drug Policy

• Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
• There will be random drug testing. Please refer to the employee handbook for further details.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet .

EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.