Dealer II

Churchill Downs; Town of Waterloo (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Churchill Downs Incorporated seeks a Table Games Dealer for del Lago Resort & Casino in the Finger Lakes region. The role focuses on running table games professionally, delivering world-class service, and upholding regulatory compliance and confidentiality. Candidates must be 18+ with flexibilty for various shifts.

The position emphasizes Old-World hospitality, strong guest interaction, and teamwork in a dynamic casino environment with rigorous standards and safety expectations.

Qualifications

• High School Diploma or equivalent required and must be 18+.
• Must be able to sit/stand/walk for long periods and work all shifts.
• Ability to work in a fast-paced casino environment with low lighting.
• Maintain confidentiality of company information.

Responsibilities

• Operate table games in compliance with internal policies and game rules.
• Deliver world-class service and Old-World hospitality.
• Explain rules and answer guests' questions.
• Ensure accurate table bank and pit paperwork.
• Handle guest concerns and maintain a safe environment.

Skills

Table games operation

Customer service

Shift flexibility

Stamina

Observation skills

Education

High School Diploma or equivalent

Job description

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With gaming, hotel, retail and restaurant positions, you can always find what you’re looking for at del Lago. Previous casino-industry experience is not required, but a friendly, positive attitude is. We’ll provide all the training you’ll need to succeed in your job and grow in your career. Whether it’s the fun of the slots or the excitement you only find at the best gaming tables, del Lago will bring the action you’re looking for. Our luxurious 205 room hotel with beds more comfy than home, services that make everyone feel like a high roller and spa treatments to soothe and rejuvenate. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Join a winning team today at del Lago Resort & Casino

JOB SUMMARY

The Table Games Dealer is responsible for the running of a table game in a professional manner. Protecting company assets by adhering to company policies and all state and regulatory compliance to include Internal Controls Policies and Procedures, the Responsible Gaming Plan and Title 31. The Games Dealer is responsible for providing an exciting environment and World Class Service by delivering Old-World Hospitality and Charm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements are intended as general illustrations of the work in this class and are not all inclusive.

• Responsible for conducting operation of Table games with strict adherence to Internal Control Policies and Procedures and Game Rules
• Required to know and deliver the company core values
• Ensures proper documentation of any presented pit paperwork (fills, markers etc.)
• Responsible for accuracy of table bank
• Explains rules and answers questions for guests
• Notifies shift supervisor of irregularities in customers play
• Maintains a clean and safe environment
• Responsible for attending to guests needs
• Required to enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs
• Responsible for effectively handling customer concerns and requests
• Required to always maintain complete confidentiality of all company information
• Acts in the capacity of other positions on an as needed basis
• Provides excitement by providing Old-world Hospitality and Charm
• Performs all job duties in a safe and responsible manner
• Performs other duties as may be assigned by department and/or company management

REQUIRED SKILLS AND ABILITIES

Must have ability to:

• Must be able to sit / stand / walk for long periods of time
• Must be able to work in a fast-paced Casino Environment:
• Low Lighting
• Multiple distractions while multi-tasking
• Must be able to work all shifts including holidays, nights, weekend hours
• Be physically mobile with the ability to move around all work areas effectively and efficiently with reasonable accommodations
• Ability to push, pull, carry, and lift up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces or crowded conditions

EDUCATION AND EXPERIENCE

The Table Games Dealer must be a minimum of 18 years of age. Possess professionalism and ability to handle high levels of stress. Must be flexible with all different schedules. Days-off and shift may be subject to change during employment dependent on company need. Must be able to work overtime when needed. This position spends majority of the shift on the casino floor, and is subject to varying levels of crowds, noise levels, and smoke, the severity of which depends upon customer volume. High School Diploma or equivalent required. Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos. Maintain confidential information.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

In addition to the other duties described herein, every Team Member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform the duties described in compliance with local laws and regulations
• Responsible for taking the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department
• Knowledge of the property’s programs to address problem gambling
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls
• Responsible for taking the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management
• Reports any acts of wrongdoing on behalf of any Team Member that they have knowledge of

del Lago provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.