Dealer Experience Representative, Racquet Sports

Wilson Sporting Goods Co.; Chicago (IL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision

401(k) with company match

Life insurance

Paid parental leave

Team-building outings

Discounts on Wilson and Amer Sports产品

Job summary

Wilson Sporting Goods Co. is seeking a Dealer Experience Representative, Racquet Sports in Chicago, IL to nurture key client relationships and ensure seamless order fulfillment.

You will act as the main liaison between accounts and internal teams, driving service excellence and timely resolutions. The role requires a Bachelor's in Business (or related field) with 2+ years of customer-service experience, proficiency in Microsoft Office, and SAP familiarity.

Qualifications

• Bachelor's Degree in Business or related field with 2+ years' experience, or 3+ years' experience in lieu of a degree.
• Proficient in Microsoft Office (Word, Excel, Outlook) and SAP experience.
• Exceptional customer service orientation and the ability to handle escalated customer concerns.
• Analytical and problem-solving skills with attention to detail and strong time management.

Responsibilities

• Serve as the primary service contact for key clients, ensuring their needs and expectations are met.
• Oversee order processing, tracking, and delivery coordination to ensure timely fulfillment.
• Collaborate with sales, production, and logistics to manage inventory levels and allocations.
• Handle inquiries, complaints, and escalations with a customer-focused approach.
• Provide support on pricing, promotions, and product availability to key account sales teams.
• Generate reports on sales trends, order volumes, and customer feedback for management review.
• Assist in forecasting and demand planning based on historical data and market trends.
• Identify areas for process improvements in order management and customer service workflows.

Skills

Microsoft Office proficiency

Customer service orientation

Analytical and problem-solving skills

Attention to detail and time mgmt

Independent and team collaboration

Self-confidence

Education

Bachelor's Degree in Business

Tools

SAP

Job description

Dealer Experience Representative, Racquet Sports | Chicago, IL

At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.

We believe that being an athlete isn’t something you do, it’s who you are. It’s a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.

Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference — and who love to help others win. Together, we will create a better world through sport. Join us.

What You'll Do

The Dealer Experience Representative, Racquet Sports is responsible for managing and nurturing relationships with key clients, ensuring seamless order fulfillment, and providing exceptional customer service. The specialist will act as the primary liaison between key accounts and internal teams, ensuring smooth communication, efficient issue resolution, and a high level of customer satisfaction.

Key Account Relationship Management

Specific responsibilities include, but are not limited to:

• Serve as the primary service contact for key clients, ensuring their needs and expectations are met.
• Build strong relationships with buyers, planners, and supply chain contacts at key accounts.
• Work with the sales team to conduct regular check-ins and business reviews to assess satisfaction and identify opportunities for growth.

Order & Inventory Management

• Oversee order processing, tracking, and delivery coordination to ensure timely fulfillment.
• Collaborate with sales, production, and logistics teams to manage inventory levels and allocations.
• Address order discrepancies, shortages, or delays with proactive solutions.

Customer Support & Issue Resolution

• Handle inquiries, complaints, and escalations efficiently while maintaining a customer-focused approach.
• Work closely with quality control, warehouse, and logistics teams to resolve product or shipment issues.
• Provide key account sales teams with support on pricing, promotions, and product availability.
• Generate reports on sales trends, order volumes, and customer feedback for management review.
• Assist in forecasting and demand planning based on historical data and market trends.

Process Improvement & Brand Representation

• Identify areas for process improvements in order management and customer service workflows.
• Ensure compliance with retailer/vendor guidelines, EDI requirements, and industry best practices.
• Represent the company professionally, promoting brand values and fostering long-term client partnerships.

What We’re Looking For

This role requires a Bachelor’s Degree in Business, or related field with 2+ years' experience, or 3+ years' experience in a customer service focused role in lieu of a degree. Experience of using Microsoft office is proficient necessary and experience with SAP is preferred. A passion for sports or sports brands is always a plus!

Other qualifications include:

• Proficient in Microsoft Office (Word, Excel, Outlook)
• Exceptional customer service orientation and the ability to handle escalated customer concerns
• Ability to adapt and focus based on business demands
• Self-confidence
• Ability to work independently and as a member of multiple teams
• Analytical and problem-solving skills
• Attention to detail with outstanding follow-through and time management skills

What We’ll Provide

A reasonable estimate of the pay range is $22.00-$24.00 per hour at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, and/or training. Please note that the range details reflect the base pay only and does not include our competitive bonus program.

Located in the vibrant, sports-centric city of Chicago, Wilson Sporting Goods Co. global headquarters sits along the lakefront with first-class access to a burgeoning creative, innovative, energetic and active professional community. We offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:

• Paid time off for employees
• Medical, dental and vision
• 401(k) with company match
• Life insurance
• Paid parental leave
• Team-building outings
• Discounts on Wilson and Amer Sports products

Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.