Dealer Customer Experience Manager

Mills Auto Group; Charlotte (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Mills Auto Group is seeking a Dealer Customer Experience Manager for Porsche Charlotte Northlake. This role focuses on enhancing customer satisfaction through effective management of interactions and resolution of issues. The ideal candidate will possess strong communication and problem-solving skills, ensuring a seamless dealership experience.

Benefits

Competitive compensation

Benefits packages

Qualifications

• Previous experience in customer service or a related field is required.
• Strong problem-solving abilities are essential.

Responsibilities

• Manage customer interactions to ensure satisfaction and loyalty.
• Resolve customer complaints and issues in a timely manner.
• Develop and implement strategies to improve customer service.

Skills

Communication

Interpersonal skills

Problem-solving

Attention to detail

Multitasking

Job description

Description of the role

The Dealer Customer Experience Manager at Porsche Charlotte Northlake is responsible for ensuring a seamless and positive experience for customers visiting the dealership.

Responsibilities

1. Manage customer interactions to ensure satisfaction and loyalty
2. Resolve customer complaints and issues in a timely and efficient manner
3. Coordinate with other departments to streamline the customer experience
4. Develop and implement strategies to improve customer service

Requirements

• Excellent communication and interpersonal skills
• Previous experience in customer service or a related field
• Strong problem-solving abilities
• Attention to detail and ability to multitask

Benefits

We offer competitive compensation and benefits packages. Details will be discussed during the interview process.

About the Company

Porsche Charlotte Northlake is a leading Porsche dealership in Charlotte, NC, committed to providing exceptional service and experiences to our customers.