Dealer.com Performance Manager

Cox Communications; United States; Remote; USD 73,000 - 110,000; Full time

Job summary

An established industry player is seeking a Client Performance Manager to foster strong relationships with clients and drive revenue retention. This role involves working independently to manage client accounts, ensuring their needs are prioritized while also identifying opportunities for product enhancements and upselling. The ideal candidate will thrive in a remote work environment, demonstrating exceptional communication and problem-solving skills. Join a forward-thinking company that values work-life balance and offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Benefits

Competitive Salary

Bonus/Incentive Plans

Exceptional Work-Life Balance

Comprehensive Healthcare Benefits

401(k) Retirement Plans with Company Match

Parental Leave Policies

Professional Development Opportunities

Financial Wellness Resources

Qualifications

• 4 years of experience in client engagement or related field.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Manage client relationships and ensure revenue retention.
• Identify opportunities for product upgrades and upselling.
• Monitor account performance and trends for adjustments.

Skills

Client Engagement

Sales Acumen

Customer Service

Problem Solving

Communication Skills

Remote Work

Analytical Skills

Education

Bachelor's Degree in Related Discipline

Master's Degree

Ph.D.

Tools

Microsoft Suite

Screen Share Technologies

Job description

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Performance Manager A - CAI

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 50% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $73,200.00 - $109,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $27,000.00.

Job Description

The Dealer.com Performance Manager is expected to build and maintain relationships with external clients and ensure client needs are the driving force behind priorities, decisions, and activities in order to ensure success through product utilization, product upgrades, group harvest sales, and revenue retention. The Performance Manager owns the client relationship on behalf of the company and will act as the client advocate internally by communicating the client’s needs to various departments.

The Performance Manager works remotely under limited supervision and is responsible for protecting monthly revenue where no long-term client contracts may be in place. The Performance Manager is also responsible for identifying the level of customer interest in additional products, harvesting additional accounts, and expanding/upselling product functionality to potentially increase revenue growth across their client base. The Performance Manager is expected to collaborate with other Performance Managers to ensure clients with multiple products encounter a seamless and consistent experience.

This is a regional position encompassing states in the Central time zone. Preference will go to applicants living within these states.

What You'll Do

• Responsible for external client and revenue retention by working independently to effectively manage the progress and results of all accounts assigned within their portfolio.
• Build upgrade/harvest revenue opportunities and maintain relationships with a portfolio of clients to ensure client goals are the driving force behind priorities, decisions, and activities.
• Retain clients by engaging with each client through virtual screen share engagements and occasional onsite visits that increase product utilization, improved processes and client goal attainment.
• Build and develop strong working relationships with clients and all client staff at all levels from within the dealership.
• Work with ‘at risk’ clients, using consultative strategies to identify and develop an action plan to retain the relationship.
• Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives.
• Demonstrate responsiveness to client contact and provide guidance they need, not just what they ask for.
• Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives.
• Closely monitor system ‘red flags’/emergencies with clients and take immediate action.
• Improve existing processes & systems using conceptualizing, reasoning & interpretation during engagement with clients.
• Responsible for maintaining product knowledge and training, including new releases and enhancements to products in their direct AOR.
• Work independently to identify and moderate complex issues.
• Conduct analysis using independent thought to make recommendations to clients to build ROI in the software.
• Serve as a point of assistance to new or lower-level PMs through job shadowing.
• Perform full range of performance management responsibilities that typically requires processing and interpreting complex client issues.
• Consistently maintain client relationships and internal metrics.
• Assist or own special projects including Dealer workshops/webinars, product ownership, new hire training, and attending outside vendor events.
• Complete internal tasks and training in a timely manner.
• All other duties as assigned.

What’s in It for You?

Here’s a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

Who You Are:

Minimum Qualifications

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.

Preferred Qualifications

• 4+ years experience in a retail automotive dealership setting.
• 4+ years managing digital marketing strategies for a single rooftop or dealer group.
• Proven sales acumen.
• Requires in-depth conceptual and practical knowledge of client engagement and experience in retail automotive.
• Proficient in Microsoft suite of technologies, screen share technologies and other relevant software systems.
• Ability to effectively work with all levels at an automotive dealership or dealer group.
• Exceptional listening skills and ability to detect problems/risks without being in a face-to-face situation.
• Strong client focus and strong customer service skills.
• Persistent and proactive highly motivated self-starter passionate about client satisfaction.
• Ability to work remote, independently with limited supervision.
• Demonstrated ability to work in a highly collaborative atmosphere through remote sharing technologies.
• Ability and eagerness to learn complex technology and basic understanding of web-based systems.
• Ability to travel potentially up to 50%; exact amount may vary depending on client demands.

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to any characteristic protected by law.