Dealer Business Development Specialist

Volkswagen Group; Reston (VA); Hybrid; USD 84.000 - 151.000; Vollzeit

Benefits dieser Stelle

Annual bonus eligibility

401(k) with company match

Defined contribution retirement plan

Lease car program

Paid time off

Zusammenfassung

Volkswagen Group of America seeks a Dealer Business Development Specialist in Reston, VA, a hybrid role focusing on after-sales data management and program execution. You will work with internal teams and vendors to advance dealer service and parts growth through data analytics and emerging technologies, including benchmarking and surveys.

The ideal candidate has 5–7 years of experience, a business degree, and strong Excel and analytics skills.

Qualifikationen

• 5-7 years of experience in a related role.
• Bachelor Degree in Business Management, Business Administration or related degree.
• Master's Degree preferred or required in some cases.

Aufgaben

• Develop programs to grow dealership service and parts business, including connected car initiatives.
• Quantify ROI for new technologies and build business cases for budgeting.
• Analyze annual Carlisle Service Manager's Survey for improvements.
• Prepare executive presentations and update progress on key projects.
• Manage vendor relationships and ensure accurate service data reporting.

Kenntnisse

Data presentation

Communication

Change management

Data analysis

Attention to detail

Data integration

Statistics

Project management

Ausbildung

Bachelor's degree in Business Management or Business Administration

Master's degree

Tools

Excel

DMS systems

Online BDC scheduling

Tablets

Jobbeschreibung

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Worldwide, the Volkswagen Group has a long tradition of dramatic innovations. The Volkswagen Group with its headquarters in Wolfsburg, Germany is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group comprises twelve brands from seven European countries: Volkswagen Passenger Cars, Audi, SEAT, ŠKODA, Bentley, Bugatti, Lamborghini, Porsche, Ducati, Volkswagen Commercial Vehicles, Scania and MAN.

Brief Role Description

This position is a career level 19P, and is located in Reston, VA with a role classification of Hybrid.

The Dealer Business Development Specialist is responsible for working with internal customers and vendors to manage and make available big data thru “After Sales IQ.” This role will execute dealer programs designed to grow the dealership service and parts business such as the “connected car”. Works with third party data and research providers on benchmark studies, annual dealer and customer surveys, and as needed research projects.This role is also responsible for supporting the attainment of the Parts and Service sales targets and objectives. Emphasis on data management.

Possible Tasks within this Role

• Position is responsible for new opportunities to improve dealership service flow, CSI, retention and parts sales through the adaptation of new and or emerging technologies, Carlisle Research and Industry trends. Examples of programs under this role are “After Sales IQ” and the National After Sales Advisory Council.
• Responsible for quantifying the ROI for these new technologies and developing business cases for budget consideration.
• Position will be required to dissect and analyze annually the Carlisle Service Manager's Survey for the use of improving After Sales programs and processes. .
• Participate in the Carlisle Service Benchmark process including data gathering, study interpretation and distribution.
• After Sales reporting - including certain daily, weekly, and monthly reports used throughout the organization as requested
• After Sales analysis – ad hoc studies as required to support internal analyses and requests from internal functional areas for example: Service Operations, Parts Marketing, Accessories
• Vendor management – manage relationships with vendors to provide accurate service data reporting to dealers, field and corporate users
• Project management – coordinate with internal and external customers to develop and execute projects on budget and on time
• Department budget management – track and report to ensure that department stays within budget
• Process documentation - formally establish appropriate template through stakeholder involvement, document key standard operating procedures for After Sales planning, recommend and implement process improvements where appropriate
• Prepare executive presentations to update progress on key projects
• Budget Support
• Ensure vendor payments are processed and paid

Qualification requirements

5-7 years of experience

Education

Required

Bachelor Degree in Business Management, Business Administration or related degree

Master's Degree

Skills

• Ability to organize data for presentations at the executive level
• Communication skills – interpersonal, presentation and written
• Change management – able to assess current processes, identify improvements, and implement change
• Ability to take on new problems, structure approaches, interpret data, and draw meaningful conclusions
• Quality driven and reliable – high attention to detail and ensuring accuracy with minimal errors
• Integration - joining people, processes or systems
• Strong math / statistical skills

Specilaized Skills

Required

• Excellent knowledge of Excel
• Thorough knowledge and understanding of dealership fixed operations
• Knowledge of dealer IT systems such as DMS, appointment scheduling (On-line BDC), tablets, etc
• Automotive experience (Fixed Operations)
• Experienced working with vendor/partners
• Project Management

Work Flexibility

5% Travel

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Compensation Data

Base pay is one part of our total compensation package and is established within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay for this position will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

This position is located in Reston, VA. The pay range for this location is $83,900-$151,100.

Benefits for this position include:

• Eligibility for annual performance bonus
• 401(k), with company match
• Defined contribution retirement program
• Company lease car program
• Paid time off

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.

This role description is a guideline and does not create contractual rights between the Company and any of its applicants. The Company does not enter into any type of employment contract, implied or written, with its applicants regarding job security.

This Organization participates in E-Verify. We maintain a drug free workplace and perform pre-employment substance abuse testing.

Job ID: 31756

Company: Volkswagen Group of America, Inc.

Location: Reston, VA, US, 20190

Working Model: Full-time

Contract Type: Unlimited

Remote Working: According to company policy

Posting Date: Oct 19, 2026

Join the New Volkswagen team.

If you aspire to be part of the mobility of the future, Volkswagen is for you. We are the ideal match for people with a passion for innovation, oriented to achieve sustainable results, and who can work in a team generating positive and collaborative work environments. Here is your next challenge.

Founded in 1955, Volkswagen of America, Inc., an operating unit of Volkswagen Group of America, Inc. (VWoA) is headquartered in Reston, Virginia. It is a subsidiary of Volkswagen AG, headquartered in Wolfsburg, Germany. VWoA's operations in the United States include research and development, parts and vehicle processing, parts distribution centers, sales, marketing and service offices, financial service centers, and its stateof-theart manufacturing facility in Chattanooga, Tennessee.

Notice | This job portal is provided and operated centrally by Volkswagen AG. The job vacancies shown in the job portal, as well as further information, are defined and managed by the respective Group companies and only provided centrally on a systemic basis by Volkswagen AG in its role as provider of the job portal.