Deal Operations Analyst

Harvey AI; Chicago (IL); On-site; USD 108,000 - 149,000; Full time

Job summary

Harvey AI is building a deal operations backbone to support a fast-growing global sales team. You will validate orders, ensure pricing and contracting accuracy, and align with Sales, Finance, and Legal to close deals efficiently.

You’ll work closely with SFDC, CPQ, and ticketing tools, tackling process issues in real time and helping scale our systems and workflows as the business grows.

Qualifications

• 2-4+ years of experience in Sales Operations, Deal/Order Operations, Revenue Operations, or Order Management.
• Strong attention to detail and comfort working with complex deal structures.
• Working knowledge of Salesforce (SFDC) as a CRM, including opportunity and quoting workflows.
• Exposure to CPQ tools (e.g., Salesforce CPQ, DealHub, Ironclad CLM, or similar).
• Experience managing or working within a ticketing/queue-based support model (Zendesk, Jira, Salesforce cases).
• Involvement in CRM/CPQ projects or enhancements, such as documenting requirements, testing, or rollouts.
• Ability to communicate clearly with Sales, Finance, Legal, and Operations stakeholders.
• Comfortable in a fast-paced, evolving environment where processes are still defined.

Responsibilities

• Review, validate, and process customer orders for accuracy and policy compliance.
• Support Sales reps with Salesforce opportunity management, quoting workflows, and deal hygiene.
• Manage a Deal Operations ticketing queue and ensure timely stakeholder communication.
• Provide frontline SFDC/CPQ support and answer related questions from Sales.
• Assist with CRM and CPQ enhancements: gather requirements, support UAT/QA, rollout workflows.
• Contribute to sales/deal desk enablement with documentation, guides, and training.
• Identify recurring issues in quote-to-cash and surface improvement recommendations.

Skills

Sales Operations

Deal/Order Operations

Revenue Operations

Order Management

Tools

Salesforce (SFDC)

Salesforce CPQ

DealHub

Ironclad CLM

Zendesk

Jira

Job description

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

We are looking to hire a Deal Operations Analyst to support Harvey AI’s growing global sales organization. This role sits at the center of quote-to-cash execution, partnering closely with Sales, Deal Desk, Finance, and Legal to ensure deals are accurately structured, approved, and closed.

This is a hands-on operational role for someone who enjoys being close to the deal flow, solving process issues in real time, and helping scale systems and workflows as the business grows.

What You'll Do

Review, validate, and process customer orders to ensure accuracy, compliance with pricing and contracting policies, and readiness for booking and billing

Support Sales reps with Salesforce (SFDC) opportunity management, quoting workflows, and deal hygiene

Manage and triage a Deal Operations ticketing queue, ensuring timely responses and clear communication with stakeholders

Act as a frontline support resource for SFDC and CPQ-related questions from Sales

Assist with CRM and CPQ enhancements, including:

gathering and drafting business requirements

supporting user acceptance testing (UAT) and QA

helping roll out new workflows, fields, or guardrails

Contribute to sales and deal desk enablement, including documentation, process guides, and training support

Identify recurring issues or inefficiencies in quote-to-cash processes and surface recommendations for improvement

What You Have

2-4+ years of experience in Sales Operations, Deal/Order Operations, Revenue Operations, or Order Management

Strong attention to detail and comfort working with complex deal structures

Working knowledge of Salesforce (SFDC) as a CRM, including opportunity and quoting workflows

Exposure to CPQ tools (e.g., Salesforce CPQ, DealHub, Ironclad CLM, or similar), with a basic understanding of how pricing and approvals are operationalized

Experience managing or working within a ticketing or queue-based support model (e.g., Zendesk, Jira, Salesforce cases, or similar)

Prior involvement in CRM/CPQ projects or enhancements, such as documenting requirements, participating in testing, or supporting system rollouts

Ability to communicate clearly with Sales, Finance, Legal, and Operations stakeholders

Comfortable operating in a fast-paced, evolving environment where processes are still being defined

Compensation

$108,300 - $148,950 USD

Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices [here].

Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [e-mail]