Deal Desk Senior Analyst Remote - Brazil

Twilio; Mississippi; Remote; USD 70,000 - 90,000; Full time

Job summary

Twilio is seeking a Senior Analyst for the LATAM Deal Desk Team to support the Go-To-Market motion. This remote role involves managing non-standard commercial agreements, collaborating with cross-functional teams, and driving process improvements. Ideal candidates will have experience in deal management and excellent communication skills.

Benefits

Competitive pay

Generous time off

Parental leave

Wellness leave

Healthcare

Retirement plans

Qualifications

• At least 3 years of experience in Deal Management, Sales Operations, or Business Operations.
• Ability to manage multiple custom contract requests.

Responsibilities

• Collaborate with team members and establish trusted relationships.
• Manage complex contracts and support deal structuring.

Skills

Detail-oriented

Organized

Excellent verbal communication

Excellent written communication

Customer service

Education

Bachelor’s or Associate’s Degree

Tools

Salesforce

Docusign

CPQ

Conga CLM

MS-Office

G-Suite

Job description

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and a strong culture of connection and global inclusion, means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Senior Analyst - Deal Desk

About the job

Twilio is looking for a curious, action-oriented Senior Analyst for the LATAM Deal Desk Team who lives the Twilio Magic to support our LATAM Go-To-Market motion. This is an exciting role for someone to gain and expand their broad spectrum of cross-functional interactions and lead non-standard commercial agreements or Order Forms (OF) from end-to-end. You will work to enforce and define the process shaping the LATAM selling motion, appropriately structuring deals to be a ‘Win-Win’ for both customers and Twilio. You should be passionate, dedicated, and capable of understanding complex problems while providing clear explanations and solutions.

Responsibilities

In this role, you’ll:

• Collaborate with and establish trusted working relationships with team members, Product Management, Legal, Billing, Order Management, and Finance, identifying policy, process, and tooling automation needs.
• Use financial modelling and spreadsheets for data analysis to support deal structuring and pricing for strategic customers.
• Act as a trusted advisor during the sales cycle by managing complex contracts, sharing expertise on standard terms, pricing, and commercial terms to coach sales teams towards mutually acceptable offers.
• Enforce corporate approval policies, collaborate with sales, and manage escalations for policy exceptions or bespoke terms for strategic customers.
• Provide end-to-end quote to signature support, including CPQ quote building, pricing, OF creation, Docusign execution, and opportunity closure.
• Drive automation and process improvements to enhance team efficiency and workload management.

Qualifications

Twilio values diverse experiences and encourages all qualified candidates to apply. If your career is just starting or has followed a non-traditional path, consider applying!

*Required:

• A Bachelor’s or Associate’s Degree plus at least 3 years of experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations, preferably in contracting, procurement, or billing. Without a degree, a minimum of 5 years relevant experience is required.
• Ability to manage multiple custom contract requests using pre-approved language or drafting new language.
• Willingness to work closely with AEs, provide excellent customer service, and enable successful sales outcomes.
• Detail-oriented, organized, and able to work in a fast-paced environment managing multiple responsibilities.
• Excellent verbal and written communication skills, with the ability to understand complex concepts.
• Proficiency in English, Portuguese, and Spanish.
• Experience with Salesforce, Docusign, CPQ, Conga CLM, MS-Office, and G-Suite.

Location

This role will be remote, based in Brazil.

Travel

Occasional travel may be required for in-person meetings or projects.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, retirement plans, and more, varying by location.

Our Values

We seek colleagues who embody Twilio Magic, solve problems, take initiative, and embrace new challenges. We also support community involvement through volunteering and donations.

If you’re ready to unleash your potential and do your best work, apply now! If not, explore other opportunities with us.

Equal Opportunity Statement

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, gender, age, disability, or other protected characteristics. We consider qualified applicants with criminal histories in accordance with applicable laws. We participate in E-Verify where required and provide accommodations for individuals with disabilities upon request.