Deal Desk Lead

Reducto; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

Daily Lunch

401(k) with 4% company match

Commuter Reimbursement

Comprehensive Insurance

Health and Wellness Budget

Parental Leave

Job summary

Reducto, based in San Francisco, seeks an experienced deal desk professional to own end-to-end deal operations, pricing reviews, and contract management. You will partner with Account Executives, Legal, and Customer Success to move deals from structure to signature and onboarding.

You’ll automate workflows, improve integrations across quoting, CRM, and billing, and drive improvements as pricing and product offerings evolve.

Qualifications

• 5+ years of experience in deal desk, contract operations, or revenue operations at a B2B software company.
• Ability to explain trade-offs in deal structures and resolve issues within policy.
• Understanding of commercial agreements and the documents a deal needs.
• Hands-on experience with CRM and billing systems such as Salesforce, Metronome, Stripe.

Responsibilities

• Own daily deal desk operations with Account Executives on deal structure and terms.
• Review pricing, discounts, and payment terms against policies; route exceptions for approval.
• Ensure necessary agreements & attachments per contracting playbook (order forms, SAs, DPA, BAAs).
• Coordinate with Legal on redlines and non-standard agreements; provide commercial context.
• Handle handoff from signature to active account: billing setup, provisioning, and initial invoice.
• Maintain and improve deal desk automation across quoting, contracts, CRM, billing, and payments.
• Run contract renewals, expansions, amendments, and true-ups with Customer Success.
• Keep templates and workflows updated with policy changes; liaise with Legal/Finance.
• Own deal turnaround and provide guidance to AEs on blockers and next steps.

Skills

Deal desk ownership

Contract operations

Revenue operations

CRM & billing systems

Tools

Salesforce

Metronome

Stripe

Job description

Reducto is the agentic document platform for leading AI teams who demand enterprise performance at scale. We provide a comprehensive toolkit for working with documents the way a human would, combining custom in-house and leading frontier models to power efficient and accurate document workflows.

We’ve grown rapidly, increasing revenue 8x year over year and partnering with hundreds of companies, from leading AI teams like Harvey, Vanta, and Scale, to enterprise customers across FAANG and top trading firms.

Reducto has raised over $100M from world-class investors including a16z, Benchmark, and First Round Capital.

The Opportunity

This is our first dedicated deal desk seat. You will partner with our Account Executives, Customer Success, Legal and Operations to get deals done, from working through commercial terms and the right agreements to signature, account setup, and the first invoice. We have already automated a substantial part of this process. You will own the day-to-day deal desk operation, maintain and improve the automation, and build new integrations as our products, pricing, and deal volume evolve.

This is an on-site role based in our San Francisco Office 5 days a week.

How we think about automation in this role

• You use AI and automation in your daily work and take responsibility for the accuracy of the output.

• You improve workflows as you run them, turning recurring exceptions into better rules, integrations, and guidance.

What You'll Do

• Own daily deal desk operations, partnering with Account Executives on deal structure, commercial terms, and the steps needed to move each deal through approval and signature.

• Review pricing, commitments, discounts, and payment terms against our policies. Identify exceptions, recommend a path forward, and drive decisions with the right approvers.

• Ensure each deal has the right agreements and attachments under our contracting playbook, including order forms, services agreements, data processing agreements, and business associate agreements where applicable.

• Partner with Legal on customer redlines and non-standard agreements. Provide the commercial context, clarify open questions, and coordinate with the AE.

• Own the handoff from signature to a working account: billing configuration, provisioning, contractual account settings, and the initial invoice.

• Maintain and improve our deal desk automation and build new integrations across quoting, contracts, CRM, billing, and payments. Investigate handoffs and verify that changes work through to billing.

• Run the operational side of contract renewals, expansions, amendments, and true-ups with our Customer Success team, including moving customers onto new pricing and reflecting those changes correctly in their accounts.

• Keep contract templates, approval workflows, and deal records accurate as policies evolve, working with Legal and Finance on the underlying terms.

• Own deal turnaround and visibility. Keep AEs informed of blockers and next steps, and maintain the guidance that helps them prepare complete, accurate deals.

You'll thrive here if you

• Have 5+ years of experience in deal desk, contract operations, or revenue operations at a B2B software company, with deal desk work at the center of it.

• Have strong business judgment. You understand how a deal gets done, can explain the trade-offs in a proposed structure, and know when to resolve an issue within policy or bring in an approver.

• Understand commercial agreements, know which documents a deal needs, and can translate signed terms into the right billing and account setup.

• Have hands-on experience with CRM and billing systems (Salesforce / Metronome / Stripe)

• Are comfortable configuring business systems, understanding how data moves between them, and troubleshooting workflows. You can point to automation or integrations you have actually built or improved.

• Are hands-on and comfortable owning the function as its first dedicated hire.

Bonus points if you

• Have run quote-to-cash on usage-based or consumption pricing — commitments, credit draw-down, overages — and not only per-seat subscriptions.

• Have been a company's first deal desk hire in the past.

• Have implemented or migrated a usage-based billing platform.

• Have supported revenue recognition on consumption contracts.

Why Reducto

• Impact: Your work directly shapes how the world’s best AI companies access and use enterprise data.

• Speed: We move fast, ship often, and iterate in days, not months.

• Learning: Work alongside world-class engineers, operators, and founders who care deeply about product, precision, and velocity.

Benefits

• Unlimited PTO, because great work requires recharging.

• Daily Lunch, enjoy free lunch with teammates in the office.

• 401(k) with a 4% company match

• Commuter Reimbursement, we’ll cover your transportation costs.

• Comprehensive Insurance, medical, dental, and vision.

• Health and Wellness Budget, up to $150 per month for wellness spending such as gym memberships or fitness classes.

• Parental Leave, flexible scheduling that works for you and your family.

This is an in-person role based in our San Francisco office. We’re an early-stage company, we move fast and work hard.

Equal Opportunity

Reducto is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration without regard to sex, race, color,