Deal Desk & Contracts Manager

Sword; United States; Remote; USD 133.000 - 209.000; Vollzeit

Zusammenfassung

Sword Health seeks a Deal Desk & Contracts Manager to support the commercial team with deal structure, pricing, and contract terms, collaborating across Sales, Finance, Legal and Clinical.

You will own end-to-end contracting workflow, review redlines on MSAs, manage approvals, advise reps, and keep Salesforce/CLM records accurate as part of Sword's mission to redefine healthcare.

Qualifikationen

• 4+ years in Deal Desk, Contract Management, Commercial Legal Ops or similar role supporting enterprise B2B sales.
• Experience negotiating redlines on commercial agreements (indemnification, limitation of liability, warranties, data privacy, SLAs).
• Coordinating multi-party approvals across Sales, Finance and Legal on tight timelines.
• Strong attention to detail and version control with commercial judgement.

Aufgaben

• Own end-to-end contracting workflow for new and expansion deals from templates to signature.
• Review and negotiate customer redlines on MSAs, order forms, BAAs; escalate non-standard terms to Legal with recs.
• Manage approval routing for discounts and non-standard pricing across teams with SLAs.
• Advise reps on deal structure and commercial levers, coaching on standard positions.
• Keep Salesforce and CLM records accurate; hand off to Billing and Account Management after signature.
• Maintain the Deal Desk playbook with fallback positions and approval matrix.

Kenntnisse

Deal management

Contract negotiation

Cross-functional collaboration

Analytical thinking

Attention to detail

Tools

Salesforce

Ironclad

Spotdraft

Jobbeschreibung

At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full.

Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare.

AIProficiency at Sword

AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work.

Explorer (Level 1) — Uses AI daily to boost personal productivity

Builder (Level 2) — Creates workflows and tools that elevate the whole team

Integrator (Level 3) — Embeds AI into products and processes at scale

Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role.

Role

As a Deal Desk & Contracts Manager, you’ll play a critical role in supporting the commercial team by providing guidance on deal structure, pricing, and contract terms through collaboration and creative thinking. This role requires a strong understanding of the sales process, excellent analytical skills, strong understanding of contract structures and legal language, and the ability to collaborate effectively with cross-functional teams.

What you’ll be doing

• Own the end-to-end contracting workflow for new and expansion deals: drafting from templates, issuing paper, tracking versions and driving to signature
• Review and negotiate customer redlines on MSAs, order forms, BAAs and performance guarantees. Resolve standard positions yourself and elevate non-standard terms to Legal with a clear recommendation
• Run the approval process: route discounts, non-standard pricing and risk terms to the right approvers (Sales, Finance, Legal, Clinical, Security) and hold them to SLAs
• Advise reps on deal structure and the commercial levers available to them, and coach them on standard positions so fewer deals need escalation
• Keep the system of record clean: contract status, terms and approvals captured accurately in Salesforce and the CLM, with a smooth handoff to Billing and Account Management after signature
• Maintain the Deal Desk playbook: fallback positions, clause library, approval matrix, and the reasons deals get stuck

What you need to have

• 4+ years in Deal Desk, Contract Management, Commercial Legal Ops or a similar role supporting enterprise B2B sales
• Hands‑on experience negotiating redlines on commercial agreements (indemnification, limitation of liability, warranties, data privacy, SLAs) and knowing when to elevate
• Track record of coordinating multi-party approvals across Sales, Finance and Legal on tight timelines
• Very strong attention to detail and version control, together with the commercial judgement to see the bigger picture
• Experience with Salesforce and a CLM tool (Ironclad, Spotdraft or equivalent)

Nice to have

• Experience in digital health or SaaS, and with contracting through channel partners
• Paralegal or contract‑management experience or certification

*The range below reflects base, variable, and equity for this role.

This is a starting point, not a ceiling — once someone joins and proves they’re outlier talent, we adjust quickly to make sure their compensation matches their impact.

Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation.

Total Compensation Range

$133,000 - $209,000 USD

Country-specific benefits may vary and will be detailed separately.

Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sword’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A \"recently separated veteran\" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

At Sword, we use AI to surface the right information at the right moment. However, AI never replaces human judgment.