Deal Desk Analyst - Boston

Datadog; Massachusetts; Hybrid; USD 68,000 - 95,000; Full time

Benefits offered by this job

Health benefits

Stock equity (RSUs)

Career development

Job summary

Datadog is seeking a Deal Desk Analyst to support the Global Sales Team with quoting and deal structuring. You will work across Sales Operations, Billing, Contracts and Legal to ensure accurate pricing and compliant deal terms.

You will negotiate, resolve post-deal issues, and collaborate with cross-functional teams to keep revenue flowing smoothly in a fast-paced environment.

Qualifications

• Knowledge of licensing and pricing models to support deal structuring.
• Experience negotiating deals while following selling policies.
• Understanding revenue recognition principles.
• Experience with SaaS deal structuring for a multinational company.
• Strong MS Word, Excel and PowerPoint skills.

Responsibilities

• Develop in-depth knowledge of licensing and pricing models to provide deal structuring and quoting support to global sales teams.
• Be a creative problem solver to meet customer needs while adhering to policies.
• Resolve customer satisfaction issues after deal execution.
• Negotiate deals directly with customers as needed.
• Collaborate across legal, contracts, sales operations, order management, revenue, finance and product management.
• Act as point of contact for Sales on deal pricing matters.
• Drive adherence to internal controls and business rules.
• Identify and build AI-powered automations to scale deal desk operations.

Skills

deal structuring

quoting

communication skills

attention to detail

multi-tasking

quantitative skills

Tools

Salesforce

CPQ

Claude

ChatGPT

Excel

PowerPoint

Word

Job description

G&A at Datadog rapidly scales the physical space, hiring, onboarding, and financial and legal systems to keep our business running in top form.

As a Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing, Contracts and Legal teams to provide quoting and deal structuring support to the Global Sales Team. This will be a growth position as Datadog’s business continues to expand.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Develop in-depth knowledge of Datadog’s licensing and pricing models to provide deal structuring and quoting support to our global sales teams

• Be a creative problem solver who finds a way to meet customers’ needs while adhering to Datadog’s selling policies

• Solve customer satisfaction issues following execution of the deal

• Actively negotiate deals directly with the customer as needed

• Work cross functionally across various stakeholder groups including legal, contracts, sales operations, order management, revenue, finance and product management

• Function as point of contact and subject matter expert for Sales on deal pricing matters

• Drive adherence to internal controls, protocols and business rules

• Partner with the team to identify and build AI-powered automations that improve deal desk efficiency and scale our operations

Who You Are:

• At least 4 years of overall experience including related processes such as sales operations, finance, sales strategy, and sales enablement

• At least 2 years of experience with deal structuring/quoting complex SaaS transactions for a fast-growing multi-national company

• Working knowledge of revenue recognition principles

• Must be comfortable representing the company to customers in negotiations and resolving customer satisfaction issues

• Strong attention to detail

• Ability to multi-task

• Strong communication skills

• Ability to work in fast paced, high pressure environment

• Strong quantitative skills

• Strong MS Word, Excel and PowerPoint skills

Bonus Points:

• Experience with Salesforce and CPQ

• Hands-on experience using AI tools such as Claude, ChatGPT, or similar — and a genuine interest in applying AI to automate and scale business processes

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Generous and competitive benefits package

• New hire stock equity (RSUs) and employee stock purchase plan

• Continuous career development and pathing opportunities

• Product training to develop an in-depth understanding of our product and space

• Best in breed onboarding

• Internal mentor and buddy program cross-departmentally

• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

#LI-Hybrid

Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.

The reasonably estimated yearly salary for this role at Datadog is:

$68,000—$95,000 USD

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.