Deal Desk Analyst

Lensa; United States; Remote; USD 82,000 - 130,000; Full time

Job summary

Lensa, in partnership with Twilio, seeks a Deal Desk Analyst to support the North American market. This remote role emphasizes teamwork, customer relationships, and managing non-standard agreements. If you have a strong background in Deal Management and excellent organizational skills, you're encouraged to apply.

Benefits

Generous time-off

Parental and wellness leave

Healthcare benefits

Retirement savings program

Qualifications

• 2 years experience in Deal Management, Sales Operations, Finance, or Business Operations.
• Detail-oriented, organized, able to manage multiple tasks.
• Self-starter, advanced Excel/Gsheet skills, high integrity.

Responsibilities

• Establish trusted relationships with team members and support sales.
• Maintain deal momentum, provide customer service during month-end.
• Assist with quote building, pricing approvals, and contract compliance.

Skills

Detail oriented

Communication

Excel

Problem-solving

Education

Bachelor's Degree or Associate's Degree

Tools

Salesforce

Tableau

Looker

MS Office/Gsuite

Job description

3 days ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Twilio.

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses (https://customers.twilio.com/) and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work (https://www.twilio.com/en-us/blog/open-work) , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio - Join the team as our next Deal Desk Analyst

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About The Job

Twilio is looking for a curious, action-oriented Analyst for the Deal Desk Team who lives the Twilio Magic to support our North American Go-to-Market motion. This is an exciting role for the individual to gain and expand their broad spectrum of cross functional interactions and contribute to non-standard commercial agreements or Order Forms (OF). This role will work to appropriately structure the deal to be a ‘Win-Win’ for both the customers and Twilio! You will be passionate, dedicated and have the ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.

Responsibilities

Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Finance, and Sales.

Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end.

Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes.

Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure.

Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required.

A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.

Self-starter with a “can do” attitude who is comfortable asking questions

Advanced Excel/Gsheet skills

High integrity character that aligns with the Twilio Magic

Desired

Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, Looker, MS Office/Gsuite.

Location:

This role will be a Remote position. Approximately 5% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic (https://www.twilio.com/company/values) . Additionally, we empower employees to build positive change in their communities (https://twilio.org/support-and-resources/impact-fund) by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions (https://www.twilio.com/company/jobs#open-positions) .

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Analyst” roles.

United States $82,000.00-$130,000.00 2 weeks ago

United States $130,000.00-$150,000.00 1 week ago

United States $157,000.00-$223,000.00 2 days ago

United States $88,000.00-$144,000.00 3 days ago

United States $152,000.00-$221,000.00 1 day ago

Entry Level Business Intelligence Analyst

United States $93,000.00-$150,000.00 2 weeks ago

Senior Sales Operations and Strategy Analyst

United States $100,000.00-$120,000.00 1 week ago

United States $75,000.00-$100,000.00 5 days ago

United States $90,000.00-$95,000.00 1 week ago

United States $100,000.00-$155,000.00 3 days ago

United States $60,000.00-$70,000.00 1 week ago

United States $150,000.00-$200,000.00 3 days ago

United States $81,000.00-$102,000.00 2 hours ago

United States $75,000.00-$95,000.00 1 month ago

New York, NY $85,000.00-$110,000.00 3 days ago

United States $60,000.00-$75,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.