Deal Desk Analyst

DigiCert; Lehi (UT); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Generous PTO

Parental leave

Life and disability

Wellness programs

Education assistance

LinkedIn Learning

Employee referral bonus

Perks & discounts

Job summary

DigiCert is seeking an analytical and collaborative partner to drive Deal Desk and Order-to-Cash operations for the Americas. You will work with Sales to structure and close high-quality deals while advising regional leadership on operational insights.

As a subject matter expert in Salesforce and CPQ, you’ll optimize deal structures, support forecasting, and accelerate ARR growth across cross-functional teams.

Qualifications

• Bachelor’s degree preferred OR 3+ years in Sales Operations, Corporate Finance, Contract Management, or Project Management.
• Strong business judgment and ability to evaluate how contract terms affect revenue, profitability, and risk.
• Exceptional written and verbal communication with senior leadership alignment.
• Organized, self-motivated, and able to drive streamlined workflows across diverse teams.

Responsibilities

• Serve as a strategic partner to Sales and cross-functional teams to structure, review, and finalize complex transactions while ensuring policy compliance.
• Identify roadblocks to deal closure and propose creative alternatives while managing escalations.
• Act as SME on Salesforce, CPQ, and product platforms, resolving data queries and optimizing deal processes.
• Partner with Sales and Operations leadership to drive business reviews and deliver operational insights to forecast and accelerate ARR growth.
• Mentor team members and lead cross-functional projects to improve operational efficiency.

Skills

Analytical thinking

Business judgment

Written and verbal communication

Cross-functional collaboration

Organization & prioritization

Education

Bachelor’s degree preferred

3+ years relevant experience

Tools

Salesforce

CPQ

Job description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

Join our growing Business Desk team as an analytical and collaborative partner driving Deal Desk and Order-to-Cash operations for the Americas (AMS) region. In this role, you’ll work hand-in-hand with Sales to structure and close high-quality deals, while serving as a key advisor to regional Sales Leadership. By providing the operational insights and best practices needed to accelerate commercial discussions, you will play a vital role in driving our business growth.

What you will do

• Serve as a strategic partner to Sales and cross-functional teams to structure, review, and finalize complex, non-standard transactions while ensuring compliance with corporate policies.
• Proactively identify internal roadblocks to deal closure, proposing creative alternatives and managing escalations to keep the sales cycle moving.
• Act as a subject matter expert on Salesforce, CPQ, and product platforms—resolving integration and data queries for Sales while continuously identifying opportunities to optimize the deal process.
• Partner closely with Sales and Operations leadership to drive business reviews and deliver operational insights that support forecasting and optimize deal structures to accelerate ARR growth.
• Drive team excellence by sharing best practices, mentoring team members, and leading cross-functional projects to improve overall operational efficiency.

What you will have

• Bachelor’s degree preferred OR 3+ years of experience in Sales Operations, Corporate Finance, Contract Management, or Project Management.
• Strong business judgment with the ability to evaluate how commercial contract terms impact company revenue, profitability, and risk.
• An analytical and adaptable thinker who thrives in the grey area—capable of navigating ambiguity, reconciling conflicting requirements, and designing creative solutions where no clear playbook exists.
• Exceptional written and verbal communication skills, with the confidence and professional presence to engage and align with senior leadership.
• Demonstrated ability to organize, document, and drive adoption of streamlined workflows that improve productivity across diverse teams.
• Highly organized and self-motivated, with the resilience to prioritize effectively, maintain poise, and drive momentum under tight deadlines during high-volume peak periods.

Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage
• Retirement savings programs with company matching (401(k) or RRSP)
• Generous paid time off, including holidays, and vacation
• Paid parental leave and family support benefits
• Life and disability coverage
• Flexible spending and health savings options (where applicable)
• Health and wellness support, including gym reimbursement and wellness programs
• Employee Assistance Program with 24/7 confidential support for employees and families
• Educationassistanceand professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program andadditionalcompanyperksand discounts
• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues
• Business travel insurance and global employee support programs

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

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Compensation Transparency:

The annualized base salary range for this position is outlined below.

Each candidate’s compensation offer will be determined based on factors including experience, skills, qualifications, job duties, business needs, and location. For roles that include additional compensation components, total compensation may include base pay, bonus, equity, or other incentives.

This role may also be eligible for benefits, which will be discussed during the hiring process. We are committed to fair and transparent pay practices and comply with all applicable pay transparency requirements. If you would like more information about compensation or benefits, we are happy to provide additional details during the hiring process.

For more information regarding our comprehensive benefits, see the benefits section.

Base Salary: $65,000—$85,000 USD