De Novo Personal Banker I - Limestone Marketplace De Novo (Gainesville, GA)

Fifth Third Bank; Gainesville (GA); On-site; USD 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Personal Banker I to join their dynamic team in Gainesville. This role offers a unique opportunity to engage with customers, assess their financial needs, and provide tailored solutions. As a key member of the financial center, you'll play a crucial role in building lasting relationships while contributing to revenue growth through effective sales strategies. With comprehensive training and a supportive environment, you'll be equipped to excel in your career and make a meaningful impact in the community. If you're passionate about helping others achieve their financial goals, this position is perfect for you.

Qualifications

• Ability to develop comfort with sales activities and cross-selling.
• Understanding of advanced math for credit and financial analysis.

Responsibilities

• Use consultative sales process to identify customer financial needs.
• Maintain knowledge of retail products/services and recommend solutions.

Skills

Sales Skills

Customer Relationship Management

Financial Analysis

Communication Skills

Education

College Degree

Relevant Work Experience

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week onboarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to demonstrate skills necessary for a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet customers' financial needs. The role involves acquiring new households and deepening existing customer relationships through activities like lobby leadership, aisle time, and tele-consulting. Responsibilities include processing teller transactions and working as a member of the platform staff.

Responsible and accountable for risk management by following policies, raising concerns, and ensuring actions align with the Bank's risk appetite, all while maintaining a positive customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs.
2. Maintain knowledge of Retail products/services and recommend suitable solutions.
3. Utilize marketing tools to reach out to customers and set appointments for financial reviews.
4. Focus on cross-selling to existing customers and engaging in outside sales activities.
5. Establish relationships with Business Partners and refer customers for comprehensive solutions.
6. Meet or exceed customer experience and sales goals, contributing to revenue growth.
7. Guide CSRs on sales and referral processes.
8. Promote customer satisfaction with professionalism and friendliness.
9. Respond confidently to customer questions and own customer issues.
10. Maintain confidentiality and ethical behavior.
11. Follow policies when opening/servicing Retail products.
12. Participate in loan and bankcard processes from application to closing.
13. Assist with opening/closing the Financial Center or Bank Mart as directed.
14. Stay updated on procedures to prevent fraud and manage risk.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or relevant work experience.
• Financial industry experience preferred.
• Ability to develop comfort with sales activities and cross-selling.
• Understanding of advanced math for credit and financial analysis.
• Professional appearance and communication skills.
• Knowledge of Retail policies and sound judgment.
• S.A.F.E. Act registration via NMLS required at employment.

WORKING CONDITIONS:

• Normal office environment.
• Extended viewing of computer screens.
• Travel within the affiliate for training and scheduling flexibility.
• Travel outside the affiliate for training sessions.

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De Novo Personal Banker I - Limestone Marketplace De Novo (Gainesville, GA)

LOCATION -- Gainesville, Georgia 30501

Fifth Third Bank, National Association promotes an inclusive culture and equal employment opportunity regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military or veteran status, or other protected statuses.