De Novo Financial Center Manager - Patchwork Farms

Fifth Third Bank, N.A.; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading banking institution seeks a De Novo Financial Center Manager to lead community engagement and team development in Birmingham, Alabama. This role involves coaching sales activities to enhance customer experience while managing financial operations. The candidate should possess strong leadership and analytical skills and be prepared for a comprehensive onboarding program.

Qualifications

• Experience in the financial industry and managing a P&L preferred.
• Ability to represent bank professionally in communication.
• Capable of analyzing credit and financial information.

Responsibilities

• Manage community engagement and lead team development.
• Ensure positive customer experiences and risk management.
• Develop business plans and grow customer relationships.

Skills

Leadership

Sales

Customer Service

Analytical Skills

Business Acumen

Education

College degree or equivalent experience in a leadership role

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

As a De Novo Financial Center Manager (DFCM), you are responsible for representing Fifth Third Bank within the communities we serve to create a positive brand perception and actively engage to build relationships inside/outside the walls of the financial center. Maintain a business development mindset spending a minimum of 3-5 hours per week on activities within the community to attract and grow a robust customer base. Coach, lead by example, and enable team to continuously develop in role while leveraging our consultative sales and service model providing an excellent customer experience. Work as a team to build, increase, and strengthen the financial center book of business. Include One Bank partners as part of hosting financial and community events while also giving direction and oversight to the sales and service support, daily operations, staffing needs, etc.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred and Sales & Operations Management. The role will provide a robust learning approach for successful candidates to prepare for a Financial Center Manager role. After successful completion of the training program, the FCMA role will be placed in a Financial Center.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Complete FCMA roadmap as intended and all onboarding activities from day one to program completion, including the successful completion of a Consultative Selling Skills Certification
• Become proficient at deepening Consumer and Small Business customer relationships by providing a memorable customer experience
• Gain knowledge, demonstrate and maintain a working knowledge of Fifth Third's products, services processes, and internal resources to stay informed, guide and lead the team
• Actively engage and create opportunities for bankers to engage within local chambers, community groups, activities, and events to represent fifth Third Bank, helping to optimize the branch network based on location share, branch-promoting, and networking with potential new customers.
  Develop a business plan that focuses on local centers of influence that you intend to build relationships with, detailing how you will implement the plan, and measure the strength of the partnership to drive in new customer business.
  Provide customer services for businesses and the community, including, completing customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  Lead activities that benefit the communities we serve. Lead by example through consistent use of the consultative sales process to proactively identify the financial needs of the current or prospective customers and recommend the appropriate solutions to meet those needs.
  Grow and deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling the ethical behavior expected from every employee
• Additional duties as assigned
  

SUPERVISORY RESPONSIBILITIES:
Assist in providing employees timely, candid and constructive feedback; assist in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize and reward employees for accomplishments.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• College degree or two or more years of equivalent experience in a leadership role managing a team in a sales environment preferred.
  Experience in financial industry and managing a P&L preferred
  Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Ability to successfully execute and coach sales activities
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration.
  

WORKING CONDITIONS:

• Normal office environment.

• 3-5 hours per day spent in outside business development activities

  Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.

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De Novo Financial Center Manager - Patchwork FarmsLOCATION -- Vestavia Hills, Alabama 35243

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.