DDP [CVD] Technical Support Engineer - (E3)

Applied Materials; Arizona; Hybrid; USD 96,000 - 132,000; Full time

Benefits offered by this job

Bonus opportunities

Stock awards

Job summary

Applied Materials, Inc. is seeking a skilled professional to support technical escalations and collaborate with field teams across multiple customer sites. You will help drive resolution, share best practices, and contribute to the development of advanced troubleshooting tools.

The role involves on-site coaching, participation in NPI activities, and frequent travel as needed to customer sites. A technical Bachelor's degree and 7+ years of DDP product experience are preferred.

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 7+ years of experience with Applied Materials DDP products or similar.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Ability to handle stressful situations and manage difficult problems.
• Familiar with Microsoft Apps and internal tools such as SAP, VSPI and ARK.

Responsibilities

• Support multiple technical escalations, resolving with focus on time to resolution and quality of work.
• Attend customer field issues meetings with FSO; collaborate with BU engineers.
• Recommend best practices to improve products, processes, or services.
• Publish Technical Lessons Learned, troubleshooting guides, and technical papers.
• Provide on-site coaching to FSO.
• Support NPI development early in the product life cycle, and at key customer sites.
• Create or collaborate in creation of innovative advanced troubleshooting tools.

Skills

Independent worker

Team player

Time management

Interpersonal skills

Communication skills

Problem solving

MS Office / Microsoft Apps

Education

Bachelor's degree or equivalent in technical field

7+ years with Applied Materials DDP products or similar

Tools

SAP

VSPI

ARK

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world's technology.

What We Offer

• Salary: $96,000.00 - $132,000.00
• Location: Home / Mobile,AZ-001, Home / Mobile,CA-001, Home / Mobile,ID-001, Home / Mobile,OR-001, Home / Mobile,TX-001, Home / Mobile,UT-001

You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .

Key Responsibilities:

• Support multiple technical escalations, resolve with focus on time to resolution and quality of work
• Attend customer field issues meetings with FSO, collaborate with BU engineers
• Recommend best practices to improve products, processes, or services.
• Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
• Provide on-site coaching to FSO
• Support NPI development early in the product life cycle, and at key customer sites
• Create, or collaborate in creation of, innovative advanced trouble shooting tools

Business Expertise:

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.

Leadership:

Provides coaching to colleagues with less experience; may lead small projects with manageable risks and resource requirements.

Problem Solving:

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information and data.

Impact:

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.

Interpersonal Skills:

Explains difficult or sensitive information; works to build consensus. Manage difficult situations in stressful environments.

Qualifications

• Education: Bachelor's degree or equivalent in technical field
• Skills
  • Ability to work independently and as part of a team
  • Strong Organizational and time management skills
  • Excellent interpersonal and communication skills
  • Ability to handle stressful situations and effectively manage difficult problem
  • Familiar with suite of Microsoft Apps, and internal ones such such as SAP, VSPI and ARK.
• Year of Experience: +7 years of experience with Applied Materials DDP products or similar.

Additional Information

Travel - Generally 25% of the time, but could be as high as 50%

***Must have DDP [CVD] products experience***

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel:
• Relocation Eligible: No
• The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
• For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is