DCS CASE MANAGER 1* - EG - 04012025- 66745

Protect Environmental; Tennessee; On-site; USD 44,000 - 67,000; Full time

Job summary

An established industry player is seeking a dedicated DCS Case Manager to provide essential case management services for children and families under State supervision. This role involves working closely with families in various Tennessee locations, ensuring compliance with standards, and making critical decisions to support vulnerable individuals. The ideal candidate will possess strong problem-solving skills, the ability to communicate effectively, and a passion for helping others. Join a dynamic team committed to making a positive impact in the community and enjoy a rewarding career in social services.

Qualifications

• Graduation from an accredited college or university with a bachelor's degree.
• Must possess a valid motor vehicle operator's license at the time of appointment.

Responsibilities

• Responsible for professional case management work of routine difficulty.
• Perform a variety of case management duties for children and families.

Skills

Time Management

Active Listening

Organizational Skills

Problem-Solving Techniques

Decision Making

Education

Bachelor's Degree

Tools

Electronic Devices

Computers

Motor Vehicles

Job description

DCS CASE MANAGER 1* - EG - 04012025- 66745

Location: Overton County
Last Day to Apply: Dec 31, 2025
Business Unit: Social Services / Counselors
Job Family: Children's Services
Job Opening ID: 66745

LOCATION OF (350) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, STATEWIDE

The DCS Case Manager 1* position has an approved starting salary of $50,604

Qualifications

State of Tennessee Job Information

Opening Date/Time: 04/01/2025 12:00AM Central Time
Closing Date/Time: 12/31/2025 11:59PM Central Time
Salary (Monthly): $3,687.00 - $5,532.00
Salary (Annually): $44,244.00 - $66,384.00
Job Type: Full-Time

City, State Locations:

1. Nashville, TN
2. Knoxville, TN
3. Cookeville, TN
4. Memphis, TN
5. Chattanooga, TN
6. Clarksville, TN
7. Murfreesboro, TN
8. Franklin, TN
9. Johnson City, TN
10. Jackson, TN
11. Hendersonville, TN
12. Kingsport, TN
13. Columbia, TN
14. Lebanon, TN
15. Morristown, TN
16. Shelbyville, TN
17. Tullahoma, TN
18. Sevierville, TN
19. Dickson, TN
20. Athens, TN
21. Cleveland, TN
22. Lawrenceburg, TN
23. Oak Ridge, TN

Education and Experience: Graduation from an accredited college or university with a bachelor's degree.

Necessary Special Qualifications:

• Complete a criminal history disclosure form in a manner approved by the appointing authority.
• Must agree to release all records involving their criminal history to the appointing authority.
• Must supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint-based criminal history records check.
• Submit to a review of their status on the Department of Health's vulnerable person's registry.
• Possess a valid motor vehicle operator's license at the time of appointment in some positions.
• Upon appointment, successfully complete a prescribed course of training offered by the Tennessee Department of Children's Services.

Responsibilities

Summary: Under general supervision, is responsible for professional case management work of routine difficulty, and performs related work as required.

Distinguishing Features: This is the trainee/entry level class in the DCS Case Manager job series. An employee in this class learns to perform a variety of case management duties for children under State supervision, in State custody, or at risk of State custody, and their families.

Responsibilities include:

• Updating and Using Relevant Knowledge
• Making Decisions and Solving Problems
• Communicating with Persons Outside Organization
• Getting Information
• Evaluating Information to Determine Compliance with Standards
• Documenting/Recording Information
• Analyzing Data or Information
• Scheduling Work and Activities
• Establishing and Maintaining Interpersonal Relationships
• Assisting and Caring for Others
• Resolving Conflicts and Negotiation with Others
• Developing and Building Teams
• Interacting with Computers
• Interpreting the Meaning of Information for Others
• Operating Vehicles, Mechanized Devices, or Equipment
• Performing for or Working Directly with the Public
• Performing General Physical Activities
• Performing Administrative Activities

Competencies (KSA's)

Competencies:

• Decision Quality
• Problem Solving
• Priority Setting
• Time Management
• Conflict Management
• Sizing Up People
• Drive For Results
• Perseverance
• Organizational Agility
• Written Communications
• Building Effective Teams
• Ethics and Values

Knowledge:

• Knowledge of computer and office equipment

Skills:

• The skill to manage one's own time
• The skill to actively listen to others
• The skill to organize work efficiently and effectively
• The skill to use problem-solving techniques in daily work
• The skill to understand written sentences and paragraphs in work-related documents
• The skill to listen to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• The skill to make appropriate decisions on a daily basis

Abilities:

• The ability to be culturally sensitive in the work environment
• The ability to demonstrate warmth and empathy when working with children and families
• The ability to demonstrate self-control in daily situations
• The ability to demonstrate critical thinking in the work environment
• The ability to handle daily stressful situations in the work environment
• The ability to demonstrate flexibility in the work environment
• The ability to be a team player in the work environment

Tools & Equipment:

• Electronic devices
• Computers
• Motor vehicles