DCS CASE AIDE - OCWI

Arizona Department of Administration; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid holidays

Vacation and sick leave

Wellness programs

Job summary

The Arizona Department of Child Safety (DCS) is seeking a Case Aide to assist families and individuals in various social service programs. Under supervision, duties include case management support, helping with applications, and providing clerical assistance as needed.

Responsibilities include facilitating home arrangements, child development guidance, and coordinating transportation for clients. This role requires knowledge of state policies and strong communication skills.

Qualifications

• Knowledge of current state, federal and district laws/policies on child welfare.
• Knowledge of community resources to assist clients.
• FCRB policies regarding custody/placement.
• Developmental/behavioral issues influenced by culture/environment.

Responsibilities

• Provide one-on-one instruction to clients on home arrangement and child development; refer to community resources.
• Transport/escort clients to appointments and document case notes.
• Conduct parenting skills classes and supervise visits; document progress.
• Refer clients to community organizations to increase self-sufficiency; participate in FCRB meetings and trainings.
• Prepare case dictation and meet with participants to monitor progress with plans.
• Attend unit meetings and provide clerical support as needed.
• Other duties as assigned related to the position.

Skills

Child welfare policies

Community resources

FCRB knowledge

Child development

Verbal and written communication

Interpersonal relationships

Education

Some college coursework in related field

Tools

Guardian

Job description

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency. DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix. DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

CASE AIDE

Office Child Welfare Investigations
2120 N Central Ave., Phoenix, AZ 85012

Salary: $17.348/hourly

Grade: 14

Under immediate to general supervision, this position provides a variety of services to families, children and adults in various social service programs in the Department of Child Safety (DCS). Duties include assisting individuals and families with application process, providing case management assistance to participants involved in DCS, as well as providing clerical support, as needed.

Job Duties:

• Provides one on one instructions to DCS clients on home arrangement and child development; refers clients to appropriate community resources; and assesses clients in regards to the needs and abilities as outlined by the case manager.
• Transports/escorts clients to scheduled appointments and makes arrangements for appointments; documents and enters case notes into Guardian.
• Conducts parenting skills training classes for DCS clients; and supervises visits among natural parents and children; documents and enters case notes into Guardian.
• Refers clients to community organizations to increase self sufficiency; participates in Foster Care Review Board (FCRB) meetings, staffings, court hearings and other meetings as required; attends scheduled trainings.
• Writes case dictation for case files; and meets with participants to monitor compliance and progress with case plans.
• Participates in unit meetings. Provides clerical support, as needed.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Current state, federal and district laws and policies regarding child welfare services
• Resources available in the community that may be utilized on behalf of clients
• Policies, procedures and practices of court FCRB with regards to cases involving custody and placement of children
• Developmental and behavioral problems of children' cultural, environmental and community influences on the behavior and development of individual

Skills in:

• Eliciting and gathering information
• Listening and providing supportive attention
• Managing own time and arranging work
• Verbal and written communication
• Interpersonal relationships

Ability to:

• Organize pertinent data in a logical, coherent manner
• Perform routine clerical functions such as reception, filing, mailing, data entry
• Prepare written reports in a prescribed format
• Establish and maintain effective working relationships with clients and their families
• Use computers and software
• Learn DCS policies and procedures
• Interact with professionals, e.g. psychologists, social workers, etc., on a daily basis

Selective Preference(s):

Possess some college or university experience with some credit hours in child development, rehabilitation, social services, counseling, psychology, sociology or other related field. Working in a child welfare environment indirectly or directly with clients. The ideal candidate will also possess computer experience, which includes Windows applications.

Pre-Employment Requirements:

Must obtain and maintain clearance of the DCS Central Registry.

Must obtain and maintain an Arizona Fingerprint Clearance Card.

In state travel is required as an essential function of the job to conduct State business; the following requirements apply: Driver’s License Requirements. Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration; however, mileage will be reimbursed.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

All DCS positions participate in the Arizona State Retirement System (ASRS).

• Enrollment eligibility becomes effective after 27 weeks of state employment.
• ASRS is a defined benefit plan which means at retirement you are guaranteed a lifetime benefit that does not run out and can never be reduced!

Contact Us:

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at [e-mail]. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Advertised: 07 Oct 2026 US Mountain Standard Time
Applications close: