DCR Supervisor

Catholic-Charities-Serving-Central-Washington; Wenatchee (WA); On-site; USD 98,000 - 108,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance options

403(b) retirement plan with company 2%

Paid holidays

Vacation & sick leave

Education assistance program

Flexible Spending Account (FSA)

Life Insurance

Employee Assistance Program

Job summary

Catholic Charities Serving Central Washington seeks a Designated Crisis Responder (DCR) Supervisor to provide clinical and administrative supervision, ensuring high-quality crisis evaluation and involuntary treatment investigation services. The role oversees coverage, documentation, and staff development, with the option to provide direct clinical services when needed.

Requirements include a Master's degree in a related field, WA MHP credential eligibility, and experience supervising crisis

Qualifications

• Master's degree in social work, mental health counseling, marriage and family therapy, or related field leading to clinical licensure.
• Experience supervising DCR staff and reviewing crisis evaluations.
• Knowledge of DCR functions, RCWs & WACs, ethics, and involuntary treatment investigations in WA state.

Responsibilities

• Provide direct supervision to DCR team (individual and group).
• Oversee DCR coverage 24/7 and ensure timely, compliant documentation.
• Support staff development, performance evaluations, and corrective actions as needed.
• Attend and facilitate staff meetings; coordinate with HR and leadership for staffing and training.

Skills

Clinical supervision

Crisis intervention

DCR protocols

Legal documentation

Bilingual English/Spanish

Education

Master's degree in social work or related field

Job description

Position Summary:The Designated Crisis Responder (DCR) Supervisor provides direct clinical and administrative supervision to the DCR team and supports the delivery of high-quality, legally compliant crisis evaluation, crisis intervention, and Involuntary Treatment Investigation services. The DCR Supervisor oversees DCR coverage, monitors service delivery and documentation, supports staff training and development, and ensures DCR practice aligns with agency standards, funder requirements, applicable contracts, RCWs, WACs, and DCR protocols. When needed, the DCR Supervisor will also provide direct clinical services as a DCR.Responsibilities:Administrative ActivitiesAssists in establishing, updating, implementing, and overseeing standards and procedures for DCR service deliveryAttends community meetings related to DCR service delivery as neededOversees the DCR schedule directly or through designee to ensure DCR coverage is available 24 hours per day, 7 days per weekAssists with case record reviews for quality, timeliness, legal sufficiency, and appropriateness of service deliveryWorks with Clinical Utilization System Manager and clinical leadership to ensure quality clinical services are provided and to ensure clinical documentation completed by staff meets agency and funder requirements and timelinesAttends or facilitates staff meetings as requiredStaff SupervisionSupervises assigned DCRs by providing regularly scheduled individual and group supervision, clinical observation and consultation, and review of crisis evaluations and clinical documentationEnsures staff performance meets agency productivity and documentation requirementsSupports the recruitment, hiring, onboarding, and training of DCR staffProvides on-the-job training and facilitates other staff development opportunities to strengthen DCR knowledge, clinical judgment, legal decision-making, teamwork, documentation quality, and crisis response practiceCompletes introductory and annual staff performance evaluationsCollaborates with Human Resources to develop and implement staff corrective action plans to address performance concerns when indicatedWorks collaboratively with behavioral health and crisis leadership to increase clinician knowledge, understanding, and commitment to effective teamwork in accordance with agency standardsReviews and approves employee timecards and leave requestsDirect Clinical ServicesServes as DCR when needed due to call volume or staffing gapsMaintains ability to respond to DCR coverage and crisis service needs as required by program operationsPerfom other duties as assignedJob Requirements:The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet or more of the physical requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.Physical Requirements:This position normally requires physical demands of standing, walking, bending, lifting, or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirements. These physical demands are required up to 80% of the time. Position also requires ability to drive with adequate vision and skill.Non-Physical Requirements:EducationMaster's degree in social work, mental health counseling, marriage and family therapy, or a related field leading to eligibility for clinical licensure requiredExperienceExperience as a DCR working in a community mental health setting with individuals experiencing serious mental illness, substance use concerns, co-occurring disorders, or acute behavioral health crisis requiredOne year of experience providing direct supervision, clinical supervision, or related on-the-job education preferredExperience reviewing clinical documentation for quality, compliance, and legal sufficiency preferredTraining in working with special populations, including children, families, adults, and older adults preferredTraining in evidence-based or best-practice crisis intervention approaches preferredSpecial SkillsKnowledge of DCR functions, protocols, related RCWs & WACs, professional ethics, consumer rights, and clinical/legal/forensic requirements related to involuntary treatment investigations in Washington StateAbility to provide sound clinical consultation and supervision in high-risk crisis situationsPossess and utilize effective verbal and written communication skills, including clear clinical documentation and professional communication with system partnersAbility to be self-motivated, professional, work independently, work as a team member, and promote a positive work environmentAbility to represent the agency in a professional manner with hospitals, courts, law enforcement, behavioral health providers, community partners, and the public.Good understanding of Catholic Charities guidelines, policies, and proceduresBilingual and biliterate in English and Spanish preferredLicensure, Registration, CertificationLicense or credential that denotes MHP (Mental Health Professional) designation in the State of Washington, including Mental Health Counselor or Associate (LMHC or LMHCA), Independent Clinical Social Work or Associate (LICSW or LICSWA), Marriage & Family Therapist or Associate (LMFT or LMFTA), or Licensed Agency Affiliated Counselor (LAAC)Current DCR designation in Chelan and Douglas Counties or ability to obtain DCR designation within the timeframe required by the agency and applicable state standardsMeet eligibility requirements for, or have current credential as, an Approved Clinical Supervisor preferred.First Aid/CPR certificationValid driver’s license and minimum required liability insurance for Washington StateMust be deemed insurable as determined by Catholic Charities’ liability insurance providerEmployment is conditional upon:Being cleared by criminal background check and fingerprinting when requiredWork Schedule: Four 10-hour shifts per week, which includes a rotating schedule of days, evenings, overnights and weekendsWage Range: $97,520-$108,120 depending on education & experienceBonus: an earned bonus of $10,000 after 6 months, $10,000 at 1 year anniversary, and $10,000 at 2 year anniversary for a total earned bonus of $30,000Benefits:13 paid holidays, 12 days of vacation, 12 days of sick leave per yearHealth insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic CharitiesRetirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employmentBasic Life Insurance paid 100% by Catholic CharitiesFlexible Spending Account eligibility following 6 months of employmentEducation Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employmentAdditional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theftEmployee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing toolsAnnual longevity awards begin at 5 years of employmentIt is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.